Clerical Coordinator

1 month ago

Toronto, Canada Humber River Hospital Full time

Position Profile:
**Humber River Hospital. Lighting New Ways In Healthcare.**

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Hospital, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Hospital is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Hospital, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Right now we’re looking for a **Clerical Coordinator** to work in our **Outpatient Rehabilitation and Hand Clinic**.

**Responsibilities**:

- Oversees all referrals to the Outpatient Rehabilitation Clinic in collaboration with relevant clinical/clerical staff.
- Facilitates efficient and accurate tracking and flow of referrals within the program.
- Responsible for ensuring the operation of the front line reception desk, including answering the telephone, providing customer service to clients and referral sources; and the management of patients’ scheduling.
- Oversees the daily operations of the clerical area and assigns job functions to clerical staff.
- Prepares and posts staff schedules in collaboration with manager; in adherence with collective agreement(s).
- Assists with coordinating functions for the orientation/training of new staff.
- Facilitates/problem solves balancing of workload, brings unresolved issues to the attention of the manager.
- Oversees and performs, where necessary, all administrative duties including the timely preparation of Bundled Funding charts.
- Assists directly, when needed in program clerical duties
- Responsible for coverage, as required for planned or unplanned staff absence.
- Other duties as assigned

**Requirements**:

- Completion of a Community College Diploma business program preferred.
- Minimum 3 years recent experience in a busy clinical environment
- Experience in an outpatient rehabilitation setting is an asset.
- Medical terminology courses preferred.
- Good Keyboarding skills with minimum typing speed of 40 WPM (ability to do medical transcription preferred).
- Demonstrated Computer proficiency including Microsoft Office and excellent knowledge of Meditech functions
- Exceptional communication skills, both oral and written with professionals of various disciplines as well as with patients and families. Proven ability to provide excellent customer service, on the telephone and in person.
- Ability to work autonomously as well as in a team setting.
- Demonstrated ability to manage interpersonal conflict among team members.
- Excellent organizational and problem solving/analytical skills and the ability to re-establish priorities.
- Detail oriented and ability to multitask.
- Ability to deal courteously and tactfully with patients, physicians and the public, including effectively responding to concerns that arise.
- Positive attendance record required.

Applicants may be required to successfully complete full administrative testing, including typing speed, MS Office and Medical Terminology.

**Location**:Wilson

**Hours of work**:Monday - Friday Day Shift - Some Evening work may be required

**Hourly rate**:$30.778- $31.802

**Employee Group**:NOW U Clerical

**Why Humber? Why Now?**

Humber River Hospital is on an exciting transformation journey of redefining patient care, as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and encompass our values of
_Compassion_,
_Professionalism_ and
_Respect_. People who are committed to making a positive difference.

We are a
**Huron Consulting** hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Humber River Hospital is a member of the
** Toronto Academic Health Science Network **(TAHSN), which is a dynamic network of academic health organizations providing leading edge research, teaching and clinical care.

We have collaborated with TAHSN member institutions in addressing the

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