Bilingual Service Desk Representative

5 months ago

Markham, Canada Pathway Communications Full time

Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English Technical Service Desk Representatives to join its growing team in Markham. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to our client’s end-users.

If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you enjoy working in an engaging and rewarding work environment, contact us today.

Pathway offers industry-leading compensation and outstanding opportunities for growth and learning.

**Scope of work**
- Microsoft desktop and server operating systems;
- Site communication and connectivity equipment such as routers;

**Duties**
Inbound technical support duties:

- Fulfill service requests for assets and services (part replacements, on-site repairs).
- Dispatch Field Technicians and follow-up on field and site related issues.
- Document and update all interactions in a state-of-the-art ITSM
- Escalate incidents and problems to Level 2 teams (and vendors) if/as required.
- Meet all performance standards for quality, work volume and productivity.
- Log and manage support requests or service tickets, track the progress of customer issues, and ensure timely resolution.

**Requirements**:

- Education and training_
A degree or diploma in IT and extensive hands-on technical call center experience would be an advantage.

Knowledge, experience
- Three years’ past experience in a technology contact center or IT service desk;
- Use of ITSMs (ticketing systems)
- Skills_
- Able to follow and use scripts and prescribed operating procedures.
- Excellent customer service, oral and written communications skills
- Analytical and problem-solving skills to deal with technical problems.
- Other_
- Must be willing to work in variable, rotating shifts including evenings, weekends and public holidays.
- CPIC clearance and strict adherence to PCI standards

**How to apply**

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment to all persons without discrimination on account of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color or ethnic origin.

We thank all applicants for their interest and will contact those selected for an interview. We are not accepting calls from recruiters or recruitment firms.

Location: On-site in Markham

Mp2ahiRSNM

  • Bilingual Service Desk Representative

    6 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Bilingual (French and English) Service Desk Representatives to join its growing team in Markham. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to our client’s...

  • Bilingual Service Desk Representative

    5 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English Technical Service Desk Representatives to join its growing team in Markham. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to our client’s end-users. If...

  • Bilingual Service Desk Representative

    5 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English Technical Service Desk Representatives to join its growing team in Markham. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to our client’s end-users. If...

  • Bilingual Service Desk Representative

    5 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English Technical Service Desk Representatives to join its growing team in Markham. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to our client’s end-users. If...

  • Business Desk Representative

    6 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English and bilingual Business Desk Representatives to join its growing team in Markham, Ontario, and Montreal. If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you...

  • Business Desk Representative

    6 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English and bilingual Business Desk Representatives to join its growing team in Markham, Ontario, and Montreal. If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you...

  • Service Desk Representative

    6 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English Technical Service Desk Representatives to join its growing team in Markham. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to our client’s end-users. If...

  • Service Desk Analyst

    6 months ago

    Markham, Canada BGIS Full time

    **Who We Are** **We are looking to have a full-time bilingual (French/English) Service Desk Analyst to join our team! This position will involve working hybrid from our head office in Markham, ON** **SUMMARY** **KEY DUTIES & RESPONSIBILITIES** - Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve...

  • Service Desk Representative

    6 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Service Desk Representatives to join its growing team in Markham. If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you enjoy working in an engaging and rewarding work...

  • Service Desk Representative

    6 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Service Desk Representatives to join its growing team in Markham. If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you enjoy working in an engaging and rewarding work...

  • Help Desk Representative

    6 months ago

    Markham, Canada Toronto Photography Association Full time

    Toronto Photography Association (TPA) is a premier hub for photography enthusiasts in Toronto, committed to fostering creativity, skill development, and community engagement. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Help Desk Representative. As a Help Desk Representative at TPA, you will be at...

  • Customer Service Representative

    6 months ago

    Markham, Canada Chubb Full time

    **Customer Service Representative**: **Policyholder Services & New Business Job Description The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee...

  • Customer Service Representative

    6 months ago

    Markham, Canada Chubb Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...

  • Financial Services Representative

    2 weeks ago

    Markham, Ontario, Canada Aviva Full time

    Aviva Canada is a leading insurance company dedicated to providing innovative solutions for its customers.The Financial Services Representative - Bilingual will play a vital role in delivering exceptional customer service and support to our clients.Job Summary:We are seeking a highly motivated and organized individual to join our team as a Financial Services...

  • Bilingual Customer Service Representative

    6 months ago

    Markham, Canada InBenefits Full time

    **Bilingual Customer Service Representative** - For over 30 years _**InBenefits**_ has provided management and administration solutions to its clients, the Nursing Homes and Related Industries Pension Plan and the Multi-Sector Pension Plan. We also provide additional services such as Consulting, Investment Support, Communication and Education. InBenefits is...

  • Bilingual Help Desk Analyst

    6 months ago

    Markham, Canada PET VALU Full time

    Description :What is the role?We are looking to recruit a Bilingual Help Desk Analyst to join our growing team, to proactively assist in the daily job of monitoring and reporting, and tackle day-to-day tasks and projects. This role will also provide first level troubleshooting support via phone, email and chat, and liaise with all applicable service...

  • Bilingual Customer Service Representative

    1 week ago

    Markham, Canada Recrute Action Full time

    Bilingual Customer Service RepresentativeThis is an open role for our client, a prominent leader in the insurance industry, seeking a driven professional to play a key role in delivering exceptional technical support and guidance. This position offers the opportunity to utilize your bilingual expertise in English and French to ensure seamless collaboration...

  • Bilingual Customer Service Representative

    1 week ago

    Markham, Canada Recrute Action Full time

    Job DescriptionBilingual Customer Service RepresentativeThis is an open role for our client, a prominent leader in the insurance industry, seeking a driven professional to play a key role in delivering exceptional technical support and guidance. This position offers the opportunity to utilize your bilingual expertise in English and French to ensure seamless...

  • Front Desk Hospitality Representative

    2 weeks ago

    Markham, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewWe are seeking a professional Front Desk Hospitality Representative to join our team at Easton's Group of Hotels. As a key member of our front office staff, you will be responsible for ensuring exceptional guest experiences from check-in to check-out.Main Responsibilities:Register guests, issue room keys, and provide information on hotel services...

  • Bilingual (French/english) Customer Service

    6 months ago

    Markham, Canada Service Ontario (private office) Full time

    We are currently looking for one part time Bilingual (English and French) Customer Service Representative to join our office. Experience is preferred but we are willing to train. We are located on Hwy 7 in Markham between McCowan Rd. and Markham Rd. Our office hours are: Monday, Tuesday, Wednesday and Fridays 9am-5pm, Thursdays 9am-7pm. The position is...