Patient Service Representative

2 weeks ago

Milton, Canada MyHealth Centre Full time

**_Job Description:_**_ Patient Service Representative_

**_ Smart, organized, friendly, articulate, compassionateDo these words describe you?_**
- MyHealth is looking for a qualified and compassionate Patient Service Representative. As a Patient Service Representative, you will be the first point of contact when patients call our clinics and are expected to provide exemplary service. You will be responsible for scheduling patient appointments, procedures, addressing and responding to patient inquiries, liaising with various departments including hospitals and physician offices. You will facilitate the delivery of patient care by providing a high level of support and assistance to both staff and patients/families. You will also support the operations of the team/department by providing clerical and administrative functions in a proactive, organized manner._
- MyHealth Centre is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to MyHealth Centre’s 40 accredited locations for OHIP-covered cardiology, imaging, women’s health, telehealth, and sleep diagnostic services._

**_ Why join MyHealth? Here are 5 great reasons_**

**_ Accredited Patient Care:_**_ We’re Ontario’s only independent diagnostic health facilities that are Accredited with Commendation. This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities._
- _**_Canada’s Best Managed Companies:_**_ For 5 consecutive years, we’ve been selected among Canada’s Best Managed Companies. This is Canada’s leading business awards program, recognizing excellence in private, Canadian-owned companies._
- _**_Great Place to Work:_**_ For 5 consecutive years, we’ve been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals._
- _**_Consumer Choice Award_**_: For 4 consecutive years, we’ve won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area. The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms._
- _**_Canada’s Top Growing Companies_**_: The Globe and Mail’s Report on Business has selected MyHealth in their ranking of Canada’s Top Growing Companies. This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years._

**Reporting to**:Call Centre Manager

**Responsibilities**:

- Review and address incoming fax requests from referring physicians.
- Strategically schedule and reschedule with the goal of optimizing efficiency and reducing patient wait time.
- Effectively adhere to and adapt to changing policies and procedures, and ensure the messaging is reinforced with the team.
- Address and respond to patient inquiries in a timely manner, if requested to do so by the manager.
- Prepare/ organize reports or statistics, as required.
- Perform other relevant duties as needed by manager.

**Qualifications & Requirements**:

- High school diploma required, college/university education in health sciences preferred.
- Previous call centre experience is an asset, but not required.
- Professional and articulate with excellent written & verbal communication.
- Must be proficient in MS office and be computer literate.
- Ability to work varying shifts, and ability to work independently as well as part of a team.

**Experience**:

- Ability to work collaboratively and professionally in a team-based environment, with a positive attitude.
- Sensitivity towards the handling of personal health information.
- Strong organizational and interpersonal skills, good command of the English language and excellent communication skills
- Self-evaluate performance, establish personal objectives and participate in yearly staff performance review.

**Staffing**:

- Maintain and adjust to staffing rotation pattern as directed by Call Centre Manager.

**Personal**:

- Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.
- _Details of the aforementioned role description may change at the Company's discretion or as per technological advancement._

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