Returned Goods Clerk Iv

7 months ago

Milton, Canada Medtronic Full time

**Careers that Change Lives**
To work closely with and support all areas of the Technical Service Team and our customers.To process all incoming return products from the field / customers to a safe state or condition for subsequent handling and processing in other areas.Provide Service Administration of Return products for servicing to ensure efficient processing of products.

**A Day in the Life
**Responsibilities may include the following and other duties may be assigned.
- Processes product returned to distribution, including data entry, inspection of the product and packaging condition and disposition of the product.
- Maintains a close working relationship with Customer Solutions and Business Units to insure that the appropriate disposition is completed properly.
- Responsible for reporting complaints and Adverse Drug Reactions (ADR)
- Collects, inspects, cleans, decontaminates, disinfects and/or sterilizes surgical instruments, trays and packs, reusable medical devices and patient care equipment for safe handling by Medtronic staff, customers and suppliers.
- Follow Medtronic qualified procedures for all product cleaning requirements
- Ensure efficient processing of products through decontamination room to ensure
minimum delays.
- Responsible for maintenance of equipment and supplies, record keeping and required equipment testing as specified.
- Report incidents of contamination with returned products to E.H.S. department and business representative
- Maintain clean sterile environment within the Decontamination area.
- Provide Service Administration for customer repairs and MOC loaner equipment, including documentation and tracking according to process procedures.
- Complete service work orders in system and maintain relevant documents.
- Manage inventory of loaners and efficient turnaround of maintenance and repairs to Business Unit as required.
- Manage the RPR process for explanted CRDM devices.
- Communicate with technicians, distribution, CSR and customers as required to ensure relevant information is communicated for efficient product flow.
- Maintain/update processes and procedures as required
- Process International and Domestic shipments for repair.
- Pre-Delivery Inspection Releas
- Assist with co-ordination of test equipment to vendors, Field and Depot staff
- Process battery recharge
- Process DCST items
- Process Smart Sync tablets
- Process Diabetes returns
- Assist with inventory of spare part
- Other duties as assigned.

**Must Have: Minimum Requirements**
- Some years of experience and may require vocational or technical education or certification in addition to prior work experience **SKILLS/COMPETENCIES**
- Knowledge of surgical and medical equipment and terminology
- Ability to read and comprehend complex instructions & procedures.
- Knowledge of Sterile Processing equipment
- Mathematical & Technical aptitude. Physical ability to carry out the duties of the position
- Detail oriented
- Ability to communicate effectively
- Strong organizational skills
- Good interpersonal skills (teamwork)
- Displays initiative
- Strong coordination ability
- Able to perform repetitive tasks in a stressful environment
- Sound computer skills
- WHMIS training
- Works well in a fast-paced changing priority environment

**Nice to Have**
SAP knowledge and Microsoft Office Suite

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

**Physical Job Requirements**

Physical capability of some heavy lifting.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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