Account Manager, Sales Operations, Specialized

2 weeks ago

Milton, Canada McKesson Canada Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**

**Section A - Responsibilities**
- Leads activities related to more complex clients and situations as Subject Matter Expert.
- Provides guidance and direction to all Analysts, Sales Operations Specialized Distribution on how to approach situations and ensure resolution in a satisfactory fashion for all parties.
- Trains team members on best practices relative to Sales Operations Specialized Distribution; actively contributes to their development.
- Represents the Senior Manager, Sales Operations, Specialized Distribution, as required.
- Designs, develops and publishes Key Performance Indicators and Service Levels in compliance to service agreements.
- Implements best practice metrics to evaluate the overall performance of Specialized Distribution.
- Identifies and reviews opportunities for continuous improvement with the management team; implements solutions.
- Participates in Request for Proposals responses for Sales Operations matters.
- Provides leadership and guidance to all analysts to ensure seamless implementations.
- Leads reviews with manufacturers, customers and internal stakeholders to ensure data quality and accuracy, according to business requirements to support the programs.
- Defines and builds purchasing forecasts according to the client requirements, inbound lead times and market anticipated needs.
- Analyzes sales trends and safety stock parameters, provides recommendations for adjustments to mitigate risks.
- Prepares all necessary metrics to support client business reviews and other meetings; presents results and action plans to strategic clients; leads action items in the plan.

Prepares and presents market share analysis and findings; look for ways to support growth and make recommendations to management.
- Acts as primary point of contact for complex issues and opportunities for improvements; works collaboratively with various key stakeholders (Customer Service, Operations, Sales, IT, Finance, McKesson Specialty Pharmacies and Patient Support Program teams) for resolution.
- Reviews monthly service fees to ensure compliance to service agreements; identifies any issues and areas of opportunities to improve management.
- Measures Order-to-Cash process and returns flow of products through leading metrics; identifies areas of opportunities for continuous improvements; measures trends and outcomes.
- Maintains and designs accurate returns policies for manufacturer products; guides the returns team on how to improve and optimize processes.
- Performs sales forecasts analysis and identifies any gaps against budgets.
- Designs and maintains process flows and documentation for complex situations using best practices in the industry to ensure cross-functional training; trains employees as Subject Matter Expert.
- Keeps abreast of technological advances and evaluates their relevance and importance for the Specialized Distribution Sales Operations team.
- Make recommendations on system enhancements to improve the Specialized Distribution offering and generate new business.
- Maintains relevant business knowledge of product categories and stays abreast of market and industry trends and conditions.
- Acts as a McKesson ambassador of corporate values.

**Section B - Position Requirements**
- 5+ years or more experience in pharmaceutical environment (3PL distribution experience an asset).
- Retail/Wholesale/Hospital supply chain and procurement management experience an asset.
- Client relat

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