Salesforce Administrator
2 months ago
At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
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**THE JOB**:Salesforce Administrator**
The starting salary range falls within the minimum to mid-point of the salary range.
Starting Salary Range: $70,855 - $88,570
**Key Responsibilities**:
- Customize and configure the Salesforce platform to meet organizational needs, including creating custom objects, fields, workflows, validation rules, and process automations.
- Collaborate with stakeholders to gather and analyze requirements, translating them into effective Salesforce solutions.
- Manage user profiles, roles, and permissions to ensure data security and access control.
- Create and maintain reports and dashboards to provide actionable insights to different teams within the organization.
- Monitor data quality and perform regular data maintenance tasks, including data cleansing and deduplication.
- Stay current with Salesforce updates, best practices, and new features, recommending enhancements to optimize system performance.
- Provide end-user training and support, assisting users in understanding and effectively utilizing Salesforce features.
- Assist in the development and execution of data migration strategies when transitioning to new Salesforce functionalities.
- Proactively identify opportunities for process improvement and automation within the Salesforce environment.
***WHAT SUCCESS LOOKS LIKE**
**Analytical Thinking (I)**:
- Determines criteria for assessing issues and opportunities. Establishes clear goals and priorities needed to assess performance.
- Identifies relationships and linkages between different information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Establishes clear goals and priorities.
- Anticipates potential problems and develops solutions needed to resolve them. Systemically analyzes relationships between apparently independent problems and issues.
- Reviews and cross reviews reports. Identifies trends as well as isolated events. Translates analytical reports into management presentations and provides guidance to resolve issues.
- Anticipates the possible outcome of potential solutions. Identifies areas of significant concern or opportunity. Probes and initiates research to identify critical problems.
**Communication for Results (I)**:
- Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners.
- Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
- Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
**Building Relationships (I)**:
- Provides informal functional leadership of peers and lower levels as a technical expert; may lead small project working teams; may oversee the work of outsourced, independent contractors
- Shares ideas, issues, and opportunities with members of personal network. Seeks referrals from others with relevant expertise and influence.
- Attends and maintains relationships with relevant formal and informal professional groups and organizations.
**Business Analysis (I)**:
- Strong business analysis skills required, understanding associated business processes in detail and then designing an appropriate solution that enables key business success criteria.
- Reviews and analyzes the effectiveness and efficiency of Salesforce for various business process enhancements.
- Review current business processes and goals, identify improvements and advise/ participate in the discussion of business requirements.
- Translating business requirements into technical specifications, including implementation.
- Experience advising and collaborating closely with IT Operations and Project Management teams to determine interdependencies and coordinate/execute activities.
- Excellent organizational and analytical abilities.
**Strategic thinking (I)**:
- Identify areas of improvement for current and new Salesforce platform features.
- Support the creation of Salesforce CRM platform roadmap and define priorities, liaising with stakeholders for further leveraging this system.
- Create well-crafted requirements to support understanding of the business problem.
- Work with business departments to analyze & design potential solutions, communicate proposed recommendations, obtain consensus from all stakeholders.
- Assess implementation procedures to ensure they comply with internal and external regulations.
- Develop solutions for ongoing business challenges, t
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