Salesforce Administrator

3 weeks ago

Vancouver, Canada Benevity Full time

**Meet Benevity**:
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

We are seeking a Salesforce Developer & Administrator to join our growing Revenue Systems Team, part of Revenue Operations. This team drives Benevity's revenue engine by providing the tools, insights, and processes that support our go-to-market functions. As we scale, we need your expertise to keep the momentum going. We're looking for a critical thinker who is organized, passionate about follow-up, and can create meaningful experiences for the team with a touch of fun.

**What you'll do**:

- Manage Salesforce users, profiles, permission sets, and other admin tasks
- Collaborate with business partners to create reports and dashboards
- Provide user support through tickets, training, and documentation
- Test system enhancements and perform quality assurance tasks
- Work with Subject Matter Experts, Business Analysts, and/or Project Leads to validate, understand, design and implement solutions that satisfy requirements in Salesforce
- Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, Objects, Actions, Sharing Rules, etc.) or programmatic tools (Apex, SOQL, Visualforce, Lightning, Aura components)
- Stay updated on new Salesforce features and implement them across tools
- Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
- Write and translate user stories or business requirements into systematic solutions across all the tools listed above
- Manage admin requests and data inserts for Sales, Marketing, and Customer Success.
- Participate in daily stand-ups, sprint reviews, and backlog grooming
- Use tools like Confluence, Jira, and Asana to manage work and communication

**What you'll bring**:

- Bachelor's degree in computer science or equivalent
- Extensive experience working with Apex (Object Oriented Programming language in Salesforce)
- Extensive knowledge of Salesforce Classic and Lightning Experience (Legacy vs Modern User Experience Designs)
- Able to understand, troubleshoot and extend the Salesforce's Quote Calculator Plugin and/or expert in Javascript
- Strong knowledge of Salesforce functionality and limitations
- Hands-on experience with Salesforce programming tools, data migration, and APIs
- Salesforce certification (Administrator, Platform App Builder, or Developer I)
- Experience managing multiple projects, from gathering requirements to rolling out solutions
- Excellent interpersonal and communication skills for cross-functional collaboration
- Proven experience building effective CRM-based solutions
- Be a motivated self-starter that is independent, and a team player focused on excellence
- Familiarity with Agile, Scrum, and Waterfall environments
- Understanding of the Software Development Life Cycle (SDLC)

**Discover your purpose at work**:
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

**Join a company where DEIB isn't a buzzword**:
Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a cultu

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