Regional Operations Manager

3 weeks ago

Cambridge, Canada Mini Mall Storage Properties Full time

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 37,000 units and almost 5 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

Supporting multiple storage sites, the **Regional Operations Manager** ensures operational efficiency, manages site staff and is responsible for the budgets, overall maintenance and operations of our regional storage sites.

**WHAT WILL YOU DO?**
- Build and manage a team of front-line staff
- Oversee a portfolio of buildings, some travel may be required
- Identify opportunities for improvements in efficiency, cost effectiveness and tenant experience
- Maintain properties by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and instructing repairs, planning renovations, and liaising with contractors and vendors
- Ensure quality of work, adhering to established standards for both staff and contractors
- Audit weekly site inspections at each property
- Diligently oversee the collection of tenant arrears; assisting with collections, reconciliations and adjustments
- Attend weekly meetings with head office, including reporting on occupancy, budgets, and building strategies

**WHAT WILL YOU NEED?**
- Minimum High School Diploma
- Must be bilingual in English and French
- Minimum of 3 years' experience in a supervisory role; or equivalent combinations of education and experience
- Experience in Property Management or Hospitality including hotel management experience is an asset
- Proficient in Microsoft Office and able to adeptly work with a variety of software platforms
- A Driver's License and reliable vehicle is required
- Must complete & pass a criminal record check

**WHAT DO WE OFFER?**
- We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
- With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
- We provide a competitive compensation package comprised of a group benefits plan, GRSP matching program, and discretionary bonus program.
- We are committed to a safety-first work environment.

MM123

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