Call Centre Agent

6 months ago

Ottawa, Canada Osgoode Properties Limited Full time

**_Osgoode Properties Limited_**, a leader in rental property management, has an opening for a full-time **Bilingual** **Call Centre Agent**. Reporting to the Manager of Leasing and Advertising, you will be responsible to respond to all inquiries from a diverse range of prospective tenants and coordinate the viewing schedule at various properties. Specifically:

- Answer telephone calls from prospective tenants
- Determine the needs of prospective tenants
- Schedule appointments for unit viewing
- Call tenants for annual feedback
- Perform monthly market surveys
- Consistently focus on providing superior customer service
- Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime-Free Multi-Housing Program (CFMHP), where applicable

**Requirements**:

- High school equivalent
- 2 to 3 years’ experience in office administration, property management, call centre, sales and/or customer service
- Excellent oral communication and written skills in English and French
- General knowledge of landlord and tenant legislation
- Ability to put all prospective tenants at ease when answering their questions effectively and provides all required information
- Ability to overcome obstacles as presented by prospective tenants
- General knowledge of computer software systems, including Microsoft Office Suite (Outlook, Word, Excel) and Yardi
- Ability to work independently and in a team environment
- Good conflict-resolution skills, ability to deal patiently, tactfully and effectively with emotionally charged situations and a client base with diverse cultural, educational and socio-economic backgrounds
- Displays a positive work attitude and is enthusiastic
- Good organizational skills

This is a permanent full-time position which offers excellent benefits and a competitive salary. You will be required to work some evenings and alternating weekends.

We would like to thank all applicants, however only those under consideration will be contacted.

**_Osgoode Properties Limited_**, chef de file en gestion de propriétés, est à la recherche d’un **Agent bilingue au Centre d’appel**. Se rapportant au Gestionnaire de la publicité et des locations, l’Agent est responsable de répondre aux demandes d’information de locataires potentiels et de coordonner et céduler les visites à chacune de nos propriétés. Particulièrement:

- Répond à tous les appels téléphoniques de locataires potentiels
- Répond à toutes les demandes reçues par boite vocale, courriel ou chat
- Identifie les besoins de locataires potentiels
- Cédule les rendez-vous pour la visite des unités
- Communique avec les locataires pour obtenir leur avis (étude annuelle)
- Complète le sommaire mensuel du marché
- Fournit un excellent service la clientèle
- Comprend et suit tous les critères établis dans le programme d’immeubles locatifs certifiés et le programme de logements multiples sans criminalité, le cas échéant

**Exigences et qualifications**:

- Obtention d’un diplôme d’études secondaires
- 2 à 3 ans d’expérience en administration, gestion de propriétés, centre d’appel, vente ou service à la clientèle
- Très bonne communication orale et écrite en anglais et en français
- Connaissance générale des lois reliées au logement
- Habileté à répondre aux questions des locataires potentiels
- Habileté à surmonter les obstacles présentés par les locataires potentiels
- Bonne connaissance des systèmes informatiques tels Microsoft Office Suite (Outlook, Word, Excel) et Yardi
- Capacité à travailler seul et en équipe
- Habileté à résoudre les conflits, transiger avec patience, tacte et de façon efficace en situations émotives
- Capacité à transiger avec des clients de diverses cultures, niveaux de scolarité et antécédants socio-économiques
- Démontre une attitude positive avec enthousiasme
- Bonne organisation de travail

Il s’agit d’un poste permanent à temps plein, qui offre d’excellents avantages et un salaire concurrentiel. Vous serez demandé de travailler certaines soirées et à toutes les 2 fins de semaine.

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