Graduate Studies Manager

2 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Graduate Studies Manager is responsible for the management and delivery of services designed to enhance, promote and advance Statistics and Actuarial Science graduate programs (Ph.D., MMATH, Master of Quantitative Finance, and Masters of Actuarial Science). The Graduate Studies Manager is accountable to the Associate Chair, Graduate Studies and provides strategic advice and support to the department leadership team. This role enforces graduate program policies, procedures, and oversees the operation of the graduate studies program office.

**Responsibilities**:
Student Academic Service
- Manages, coordinates, and administers the daily operations of graduate academic advising
services
- Oversees graduate coordinators that support approximately 250 students throughout the life of their degree program, while being responsible to counsel a subset of graduate students on academic matters
- Manages a portfolio of student-related functions from recruitment to graduation including admissions, orientation, advising, awards, scholarships, academic standing, academic integrity,petitions, dissertation defenses and grade reappraisals
- Oversees all graduate student funding, including but not limited to graduate teaching assistantships payments, awards, and scholarships
- Responsible for ensuring the accuracy, integrity, and security of all Statistics & Actuarial Science
- (SAS) graduate student records
- Ensures the graduate calendar is up to date and reflects academic standards/requirements and procedures
- Acts as the primary department resource regarding policies and procedures governing the graduate programs
- Serves as liaison with SAS graduate student representatives

Leadership and Human Resources Management
- Assist Associate Chair, Graduate Studies with planning, vision, and issue resolution
- Have an in-depth understanding of all SAS graduate programs and related University policies and guidelines. Provide strategic advice to the Associate Chair, Graduate, including but not limited to course changes, calendar updates, and program reviews
- Proactively seek opportunities to serve (or delegate a staff member) in department, faculty and university committees related to graduate affairs. Including but not limited to Grad-Ops, Math Faculty Coordinators meetings, GSPA
- Ensure the graduate studies team has a mindset of continuous improvement and manages change proactively
- Establishes priorities and work schedules for staff members, conducts workload assessments, defines staffing responsibilities, and establishes performance standards
- Ensures appropriate and effective staffing for ongoing delivery of services
- Manages staff performance to ensure that they provide a high level of client service on a consistent
basis
- Ensures staff receive appropriate training, direction, and staff development
- Provides support in dealing with staff concerns/issues
- Completes staff performance appraisals, manages performance issues, and takes disciplinary
action, if required
- Provide approvals on Teaching Assistantship hiring

Strategic Enrollment Management
- Provides leadership and oversight for the graduate admissions and offer process
- Evaluates and assesses enrollment targets, tracks acceptances, and enrollment of graduate
students
- Ensures that student financial support is effectively used to recruit the best students
- Responsible for continuous updates and development of Graduate Studies Database, in consultation with the Database Developer, Graduate Studies, Associate Chair and administrative office

Planning and Communications
- Devises strategies to increase graduate student engagement and sense of community
- Analyzes and interprets student and program data to provide statistics and reports e.g., time to degree completion
- Provides support to the Associate Chair, Graduate Studies including data collection, data analysis, and report writing in support of SAS strategic priorities
- Liaises on operational budget, strategic direction, and financial reconciliation with the Administrative Officer and Financial Officer
- Works with the Events Coordinator and Graduate Coordinators to ensure successful completion of all graduate events
- Conduct regular and ongoing round table meetings with graduate students
- Serves as a consultant to the SAS Graduate Studies Admissions Sub-Committee and the SAS
- Graduate Studies Scholarship and Awards Sub-Committee
- Administers and reviews Graduate Student Exit Survey and key performance indicators to develop retention strategies
- Creates and maintains graduate studies literature e.g., Graduate handbook, schedule of term-byterm tasks events and initiatives, TA Guide, Supervisor Guide, onboarding material for upcoming Graduate Studies Associate Chair, Directors etc.
- Manages graduate program web content

Qualifications:

- University degree preferred but combination of education and experience will be considered
- 3+ years’ experience in the administration of academi

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