Undergraduate Studies Manager
2 months ago
Overview:
The Undergraduate Studies Manager provides leadership to the Instructional Support Group (ISG) and the Undergraduate Operations team, and is responsible for the management of people, finances, technology, and processes that provide teaching support to the School, as well as actively participating in that support.
The incumbent ensures communication among the ISG, School Executives, Undergraduate Studies, Graduate Studies, course instructors, the administration of the School and the Computer Science Computing Facility group (CSCF), to promote the long-term stability and quality of teaching support for the undergraduate program.
**Responsibilities**:
**Management and Leadership**:
Undergraduate Studies consists of several operating areas: ISG, Undergraduate Operations, and Academic Advising. The Undergraduate Studies Manager provides leadership and management of the activities of the Undergraduate Studies staff. This includes, but are not limited to, activities such as:
- Provide leadership and strategic guidance for undergraduate support
- Review Undergraduate Studies staff structure, instructional support needs and succession planning
- Manage full-time, part-time, and temporary staffing, and oversee co-op student staffing
- Hold employees accountable for performance through informal methods such as regular feedback and coaching, as well as the formal performance appraisal process
- Assign work activities, monitor, and evaluate the staff workload and workflow, to improve the work environment and establish efficiencies, and make some ISCs available for teaching on a fairly regular basis
- Provide and promote opportunities for training and professional development of Undergraduate Studies staff
- Resolve or refer atypical problems that arise in the teaching environment including differences with respect to course/lab delivery between staff and instructors
**Technology and Resource Planning**:
- Review, prioritize and manage the resource needs (people, equipment, and space) of the undergraduate program
- Develop and maintain annual budgets for teaching support staffing (such as instructional support assistants and teaching assistants) and undergraduate office administrative expenses and manage spending in accordance with budgets
- Maintain competitive salary rates for co-operative education staff working as Instructional Support Assistants, adjusting as needed to ensure high quality hires
- Identify challenges and issues that may affect the School’s teaching environments and instructional support practices, and develop and implement solutions
- Identify need for new educational technologies and collaborates with technical staff (CSCF) to develop and introduce them.
- Collaborate with technical staff (CSCF) on planning for upgrades to instructional computer labs
- Provide suggestions for and feedback on software development for use in undergraduate courses and labs
- Oversee the assignment of teaching assistants/markers in collaboration with the Mathematics Graduate Office/Math Undergraduate Office
- Participate in various School and University committees as determined by the Director of Undergraduate Studies, in order to provide input about best practices, problems and strengths, and assist in strategic planning to improve the delivery of undergraduate courses and labs
**Client Service**:
Assume responsibility for provision of instructional support to instructors and students for the undergraduate program:
- Establish and maintain channels of communication between ISG and its clients, including faculty, staff, and students
- Manage expectations of ISG’s clients and foster a collegial and cooperative relationship between ISG and its clients
- Monitor and evaluate the teaching environment to establish a positive atmosphere for student success. This would include collecting and summarizing information from various personnel engaged in undergraduate teaching and reporting verbally or in writing about problematic situations that arise in instruction
- Identify and refer atypical problems concerning student academic success or conflict to the Director of Undergraduate
- Studies when these have not been resolved through more routine processes
- Maintain current knowledge of policies, procedures and resources that pertain to enrolled students in order to update staff, advisors and instructors of changes in a timely manner. Participate in relevant committees and councils, to ensure continuity
**Communication**:
- Make decisions about the best way to document and communicate policies and procedures related to administrative and instructional support
- Coordinate with staff responsible for maintaining various forms of communication for the School in order to ensure accurate and current information about undergraduate studies
Write, edit, and review procedural materials developed for undergraduate studies instructors, students, and staff to ensure clear, correct, and concise information
- Coordinate
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