Client Success Representative

3 months ago


Scarborough, Canada Accuenergy (Canada) Inc. Full time

Accuenergy is an international based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.

**Duties and Responsibilities**:

- Cultivate and sustain strong client relationships, ensuring high satisfaction levels and client retention.
- Proactively oversee the onboarding and implementation process for new clients, facilitating a seamless transition and successful integration of Acucloud solutions.
- Identify and pursue opportunities for account expansion and upselling, contributing to an increase in Annual Recurring Revenue (ARR).
- Regularly evaluate client needs and feedback, serving as the client's advocate to internal teams for ongoing enhancement of products and services.
- Conduct strategic client meetings weekly, focused on understanding their challenges and aligning AcuCloud solutions with their objectives.
- Provide technical guidance and assistance throughout the sales process, collaborating closely with the sales team on proposal development and demonstrations.
- Take the lead in resolving any client issues or concerns, ensuring prompt and efficient resolutions.
- Collaborate with the Product & Engineering teams to relay client feedback and influence the development of new features and enhancements.
- Ensure Occupational Health and Safety compliance with health and safety laws and regulations

**Qualifications**:

- Bachelor's degree in Engineering (mechanical, electrical, or environmental); advanced degree preferred.
- 2 to 5 years of experience in technical consulting, sales engineering, solutions engineering, software implementation, or onboarding.
- Proven ability to communicate and influence stakeholders at all levels, including executive and C-level.
- Experience in a startup environment is highly desirable.
- Familiarity with building science, systems, controls, and new technologies.
- Strong analytical and problem-solving skills with a customer-centric mindset.
- Excellent collaboration and team-working abilities.
- Tech-savvy with a passion for technological innovation and industry impact..

Application question(s):

- What is your major?

**Experience**:

- B2B: 3 years (preferred)
- technical consulting, sales engineering: 2 years (preferred)

Work Location: In person



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