Employment Services Manager-kitchener, Waterloo and

6 months ago

Kitchener, Canada Serco North America Full time

Position Description:
As the Employment Services Manager you will manage a caseload of Service Providers who deliver Employment Services on behalf of Serco: supporting, developing and challenging service delivery partners to meet and exceed performance targets and maintain contract compliance in the pursuit of Customer Service Standards and Key Performance Indicators. You will build strong, collaborative working relationships with supply chain partners; advise and guide; build realistic pipeline reporting; challenge and address under-performance and non-compliance. You will regularly review the supply chain to ensure it is fit for purpose and has the capacity to meet performance targets. You will identify and source new supply chain partners, to support areas of under-performance. You will work with External Stakeholders, providing performance updates at review meetings and supply chain partnership meetings.

As the world experiences significant workforce shortages in all sectors which are further exasperated by the ongoing pandemic, now more than ever employment service play a vital part in rebuilding the economy. As a key member of Serco’s Employment Services team, you will build key relationships that will support community job seekers and businesses and help to build a healthy economy from a community lens.

As the Employment Service Manager, you will be part of a multi-disciplinary team to deliver quality employment services to Ontarians.

**In this role, you will**:

- Build and maintain key relationships with community groups and businesses that will ensure success of employment services.
- Establish meaningful relationships that will result in improved employment results for specialized populations and disadvantaged or marginalized groups: Indigenous, Black and Racialized, People with Disabilities, Newcomers to Canada, Francophone, LGBTQ2S.
- Oversee overall service delivery and performance of the Employment Service Providers (ESP’s)
- Conduct weekly performance review meetings, and support the Employment Services Director in contract reviews, with ESP’s.
- Support ESP’s in identifying opportunities to improve contract performance and, working with Serco’s.
- Quality Manager and Partnership Manager to support ESP’s in appropriate strategies and establishing goals to address under-performance; develop and monitor performance improvement plans.
- Identify and report on risks and issues as appropriate, and lead on resolution of operational, contractual and performance issues as they arise with ESP’s.
- Encourage ESP’s partners to commit to a practice of continuous improvement and the sharing of best practice among the Serco ES network.
- Co-ordinate quarterly partnership meetings with supply chain partners to update on performance and share best practices.
- Build an understanding of ESP’s current and future needs and priorities regarding the ES contract, and use such understanding to inform and influence the development of an effective network of partners to deliver employment services.
- Build effective and productive relationships with partners based on three key factors for success: mutual trust and understanding, open-ness and excellent communications, and a joint approach to managing delivery.
- Act as a point of escalation within Serco’s complaints handling protocols, listening to participants’ complaints and identifying and facilitating solutions with supply chain partners, or further escalating unresolved issues.
- Establish a collaborative working environment among all stakeholders to facilitate partnership working and high level of motivation, innovation and communication, undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.
- This role has reporting responsibilities and therefore support to ensure success of the direct reports.

Qualifications:
**To be successful in this role, you will have**:

- Effective communication skills and ability to work cross functionally within the organization.
- Bilingual (French and English) is considered an asset.
- Solid technical, business and project management knowledge.
- Excellent collaborative leadership and organizational skills.
- Stellar internal and external relationship building skills.
- Strong degree of integrity and judgment.
- Able to effectively delegate authority as required.
- Willing to take ownership for the outcomes of projects within scope of responsibility.
- Strong planning, coordination, execution and analytical skills.

**Qualifications**:

- Detailed understanding of Ontario employment support programs and the employability sector, experience in other jurisdictions may be considered.
- Demonstrable understanding of the education and skills training sectors, their market opportunities and key organizations.
- Experience operating in a multi-stakeholder environment.
- Politically incisive in communicating effectively with customers, sector

  • Cook/kitchen Hand

    6 months ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    **Key Responsibilities**: - Prepare and serve attractive, nutritious meals for clients in a licensed childcare setting - Perform all aspects of general kitchen and clean up. **Skills, Qualifications, & Requirements**: - Preference will be given to those with formal training in food preparation - First Aid certification an asset - Successfully completed...

  • Automotive Service Greeter

    4 weeks ago

    Kitchener, Canada Audi Kitchener-Waterloo Full time

    Audi Kitchener-Waterloo has an immediate opening for a full time Service Porter. What really sets us apart as a great place to work at, is the attitude and culture of our team. We value our team members and their contribution to our success. Audi Kitchener Waterloo is part of the Crosby Auto Group, which has been serving Region of Waterloo for 55 years....

  • Support Services Program Coordinator BL

    2 weeks ago

    Kitchener, Canada YW Kitchener-Waterloo Full time $53,864

    Hours & Compensation Permanent Full-Time, Non-Union position Hours: 37.5 per week Monday to Friday 1:00pm to 9:00pm daily + rotational on-call duties Pay Rate: $53,864 annual salary + additional compensation for on-call hours Benefits: Registered Pension Plan (4.5% Employer contribution) | Extended Health and Dental...

  • Support Services Program Coordinator Bl

    3 weeks ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation - Permanent Full-Time, Non-Union position - Hours: 37.5 per week Monday to Friday 1:00pm to 9:00pm daily + rotational on-call duties - Pay Rate: $53,864 annual salary + additional compensation for on-call hours - Benefits: Registered Pension Plan (4.5% Employer contribution) | Extended Health and Dental Benefits | Paid Sick Time |...

  • Human Resources Administrator

    1 month ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation - Permanent Full-Time Monday to Friday 8 hour days Salary $53,864 annual Location: Most work performed at 153 Frederick Street Home Office in Kitchener; with option for virtual/hybrid depending on needs of the team in a given week.In this Role, you will impact the Community by... - working alongside the HR Generalist under the guidance...

  • Human Resources Administrator

    2 weeks ago

    Kitchener, Canada YW Kitchener-Waterloo Full time $53,864

    Hours & Compensation Permanent Full-Time Monday to Friday 8 hour days Salary $53,864 annual Location: Most work performed at 153 Frederick Street Home Office in Kitchener; with option for virtual/hybrid depending on needs of the team in a given week. In this Role, you will impact the Community by ... working...

  • Chief Financial Officer

    1 month ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation - Permanent Full-Time Monday to Friday 8 hour days Salary $108,000 Location: Most work performed at 153 Frederick Street Home Office in Kitchener; with option for virtual/hybrid depending on needs of the team in a given week.In this Role, you will impact the Community by... - working alongside the CEO and department Directors, to provide...

  • Chief Financial Officer

    1 month ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation Permanent Full-Time Monday to Friday 8 hour days Salary $108,000 Location: Most work performed at 153 Frederick Street Home Office in Kitchener; with option for virtual/hybrid depending on needs of the team in a given week. In this Role, you will impact the Community by ... working alongside the CEO and department Directors,...

  • Youth Educator, Before

    2 months ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation - We have an ongoing need for new Supply staff team members to join our Before & After School Program Team at Jean Steckle Public School - Pay Range: $21 to $28 per hour (based on current funding) + 2% in lieu of benefits - Hours/Shift: Scheduled based on needs of the program .In this Role, you will impact the Community by... -...

  • Youth Educator, Before

    2 weeks ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation We have an ongoing need for new Supply staff team members to join our Before & After School Program Team at Jean Steckle Public School Pay Range: $21 to $28 per hour (based on current funding) + 2% in lieu of benefits Hours/Shift: Scheduled based on needs of the program . In this...

  • Program Coordinator, Shelter Outreach

    4 months ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    In this Role, you will impact the Community by... - working collaboratively with other housing services and supports to assist families, single women, and gender diverse individuals (some who have mobility issues or compromised immune systems and are experiencing homelessness) to locate and secure, safe affordable housing and develop a plan for moving. Key...

  • Service Assistant

    8 months ago

    Kitchener, Canada Mercedes-Benz Kitchener Waterloo Full time

    Mercedes-Benz Kitchener Waterloo is looking for a** **Service Assistant/Porter**! This position is responsible for greeting and assisting customers in the Service department. **Job Duties**: - Greets and directs customers to the appropriate personnel. - Understands verbal work orders and instructions. - Reads material such as detailed forms, standard memos...

  • Tenant Support Worker BL

    2 weeks ago

    Kitchener, Canada YW Kitchener-Waterloo Full time $24

    Hours & Compensation Afternoon Weekends | Permanent Part-Time | Every other Saturday and Sunday | 4:00pm to 12:00am | Pay Rate: $23.91per hour + 2% in lieu of benefits . In this Role, you will impact the Community by ... establishing supportive and empowering relationships with and among tenants within a harm...

  • Tenant Support Worker Bl

    3 weeks ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation - Afternoon Weekends | Permanent Part-Time | Every other Saturday and Sunday | 4:00pm to 12:00am | Pay Rate: $23.91per hour + 2% in lieu of benefits .In this Role, you will impact the Community by... - establishing supportive and empowering relationships with and among tenants within a harm reduction environment wherein tenants can...

  • Tenant Support Worker

    1 month ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation - Daytime Shift Monday to Friday 7:00 AM to 3:00 PM daily Pay Rate: $23.91per hour + Benefits: Registered Pension Plan (4.5% Employer contribution) | Extended Health and Dental Benefits | Accidental Death & Dismemberment (AD&D) | Life insurance | Employee Assistance Program | Paid Sick Time .In this Role, you will impact the Community...

  • Tenant Support Worker

    2 weeks ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation - Permanent Full Time | Afternoon/Evening Shift | 3:00 PM to 11:00 PM daily Pay Rate: $23.91 per hour + Benefits: Registered Pension Plan (4.5% Employer contribution) | Extended Health and Dental Benefits | Accidental Death & Dismemberment (AD&D) | Life insurance | Employee Assistance Program | Paid Sick Time In this Role, you will...

  • Tenant Support Worker

    2 weeks ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    Hours & Compensation - Permanent Full-Time | Monday to Friday 11:00PM to 7:00AM | Pay Rate: $23.91 per hour + $1.55 overnight premium | Benefits: Extended Health and Dental Benefits, Registered Pension Plan (4.5% Employer contribution), Accidental Death & Dismemberment (AD&D), Paid Sick Time (based on accrual), Life Insurance, Employee Assistance Program...

  • Emergency Shelter Worker, 84 Frederick Street

    6 months ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    **Your Contributions & Impact**: As an ESW at the YWKW, you will offer ongoing support to meet the housing, financial, and life support needs of our clients, by: - processing documentation and completing other related tasks to facilitate the intake and discharge process; - advocating to secure housing help and processing referrals to longer-term community...

  • Cleaner (Casual) Emergency Shelter

    6 months ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    **Hours & Compensation**:Morning and Daytime hours set based on needs of the building. Available shifts will be discussed during an interview. Pay Rate - $21.341 per hour + 2% in lieu of benefit **Contributions & Impact**:You will offer ongoing support to clients by performing housekeeping services including (but not limited to): -...

  • Program Coordinator, Shelter Outreach

    4 months ago

    Kitchener, Canada YW Kitchener-Waterloo Full time

    In this Role, you will impact the Community by... - working collaboratively with other housing services and supports to assist families, single women, and gender diverse individuals (some who have mobility issues or compromised immune systems and are experiencing homelessness) to locate and secure, safe affordable housing and develop a plan for moving. Key...