Program Coordinator, Shelter Outreach
3 months ago
In this Role, you will impact the Community by...
- working collaboratively with other housing services and supports to assist families, single women, and gender diverse individuals (some who have mobility issues or compromised immune systems and are experiencing homelessness) to locate and secure, safe affordable housing and develop a plan for moving.
Key Responsibilities:
Motel/Hotel related:
- Responds to request for services and processes intakes into motels. Completes required paperwork and data entry in accordance with policies and procedures
- Refers motel/hotel clients for intake into a shelter within Waterloo Region for longer term stays and when more complex supports are required, where appropriate
- Monitors motel/hotel stays and taxi usage associated with motel stays, prepares and sends out monthly billings and ensures accurate payment is received. Prepares monthly revenue reports for submission to finance department
- Purchases gift cards for distribution to motel clients, ensuring there is ample supply at all times and keeps record of returned receipts
Housing:
General:
- Plans, delivers and coordinates, programming for families in offsite shelter locations that meets the individualized needs of the client (financial literacy, recreation, early childhood development etc.)
- Ensures that entries into HIFIS database are up-to-date, accurate and makes changes as required
- Orders transit fare cards from the city and distributes cards to clients
- Adheres to regulations and requirements of the Regional Municipality of Waterloo, Family and Children’s Services, Correctional Services Canada, the Residential Tenancy Act, other relevant legislation and regulations, and YWKW policies and procedures
- Ensures that external and organizational safety standards, policies and procedures are followed for the staff and clients
- Works as part of a team, and participates in outreach networking, supervision, training/continuing education, program planning and consultation as appropriate
Hours & Compensation
- Permanent Full-Time, Non-Union position
- Hours: 37.5 per week rotating MtoF 9am to 5pm, then MtoF 2pm to 10pm + rotational on-call duties at 1470 Block Line and 155 Lincoln Road Supportive Housing every other weekend
- Pay Rate: $53,864 annual salary + additional compensation for on-call hours
- Benefits: Registered Pension Plan (4.5% Employer contribution) | Extended Health and Dental Benefits | Paid Sick Time | Accidental Death and Dismemberment (AD&D) | Life insurance | Employee Assistance Program
- Experience in non-profit, social service, and/or health agencies
- Ability to assess the needs of clients and to work directly with women and families who experience a variety of challenges
- Conceptual and theoretical knowledge of mental health issues, violence against women, women in conflict with the law, youth and adolescents, crisis and suicide intervention, addictions, life-skills training, counseling techniques and group dynamics
- Proficiency in the use of a personal computer and relevant software, including HIFIS
- Ability to think independently, set priorities and resolve problems effectively and efficiently
- Excellent verbal and written communication skills
- Harm Reduction, Overdose Prevention and De-escalation training (asset)
- PPE and COVID Protocol Training (asset)
Mandatory Qualifications
- Undergraduate degree in social work or equivalent human services education
- Valid driver’s license and access to a vehicle
- Valid Vulnerable Sector Check documentation
- Up-to-date Standard First Aid & CPR Level C certificate
- Vaccine Verification - As a condition of employment you are required to provide confirmation that you are vaccinated against COVID-19 or have proof of valid exemption satisfactory to the employer. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the YW Kitchener-Waterloo.
About the YW Locally and Globally
- The global YWCA movement traces its origins to the initiative of two women in England in 1855. Lady Mary Kinnaird and Emma Robarts established organizations to provide support for women during the industrial revolution. The two organizations merged in 1877, and the YWCA movement quickly spread to other countries, including Canada.
Though the YWCA was founded by devoted Christian women who were troubled about housing and community supports for local young women, and YWCA stands for Young Women’s Christian Association. But YW Kitchener-Waterloo has since evolved into a secular organization. In 2017, after a community consultation we refreshed our brand to become the YW, a simple representation of the unique organization that we are. Our legal name remains YWCA because it’s a part of our legacy, but we remain committed to inclusion and support regardless of race, religion, age or gender.
The YW Kitchener-Waterloo is committed to developing an organization that is reflective of and respo
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