Operations Supervisor

6 days ago

Toronto, Canada QuadReal Property Group Full time

**About QuadReal Property Group**

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Reporting to the Operations Manager, the Operations Supervisor is an intermediate building operations position and is responsible for providing administrative, operational and technical service and support. The required tasks of the position will be handled either personally, through personnel of the Operations team or by way of contracted services. The primary objective of the Operations Supervisor is to ensure that the assigned real estate portfolio is being managed and maintained to the highest standards in a safe, code compliant, and environmentally responsible manner while still maintaining operational efficiency and tenant comfort.

**Responsibilities**

The primary responsibilities of the Operations Supervisor include:

- Supervise operations staff including developing schedule, assigning overtime, managing performance issues, leading regular team meetings to maximize engagement and communication within the team
- Overseeing and documenting preventative maintenance (using Angus System) and unscheduled repairs of HVAC, mechanical, plumbing, lighting, electrical, elevating devices and life safety systems; Electrical systems modifications; HVAC unit replacements and upgrades
- Management of energy and utility consumption with strong focus on consumption reduction and target setting and tracking results; Review consumption trends regularly with operations staff and explain and troubleshoot variances and abnormalities Utilize the building management system to achieve energy and utility reductions
- Conducting/assisting with environmental assessments and ensure reporting requirements are fully met;
- Manage and respond to environmental risks and hazards
- Implementing the corporate occupational health and safety program; ensure that Health and Safety procedures are in place and are being strictly followed, lead OH&S committee and document meetings and inspections;
- management of waste, recycling and hazardous materials;
- Continual monitoring and maintenance of computerized control systems (including Fire Alarm system, BAS); Building Automation system upgrade and replacements ;Fire Life Safety system upgrade and replacements
- Tenant improvement construction management;
- Ensure sound curtain wall, structural and roof maintenance;
- Review daily tenant work order/service call reports and respond to tenant service requests as required;
- Ensure staff provides written feedback to all work orders & further verbal explanation if required
- Perform life cycle costing exercises;
- Conduct insurance and risk management inspections, remedial actions and reporting;
- Assist Operations Manager in preparing annual operations and capital project budgeting and creating ‘wish list’ of proactive suggested projects with specific information regarding costs;
- Liaise with regulatory or civic authorities as required;
- Provide sound technical or administrative advice to internal and external clients;
- Remain current and up to date with new industry practices, legislative changes and new technologies;
- Act as a member of the property leadership team in developing and promoting superior levels service and continually looking for opportunities for improvements within the building;
- Participate in tenant and staff community-support events as appropriate
- Other assigned duties.

**Qualifications**

**Technical Qualifications** - Operations Supervisor shall have the following technical qualifications or industry equivalency:

- 3rd or 4th Class Power Engineer,
- Technical Certificate ( C.Tech. or A.ScT.) or
- Journeyman Tradesperson (Electrician, Plumber, Refrigeration) is an asset but not a requirement or
- FMA / RPA + BOMI SMA / SMT or;
- plus a minimum of 5 years direct work experience in a senior position in commercial high rise (Class A or better) building operations;
- a valid drivers license;
- intermediate level skills in Microsoft Office and Outlook.

**Communication & Relationship Skills / Personal Character** **Traits**
- Ability to develop and sustain cooperative working relationships with all business units;
- Mature and self-motivated team player who is committed to personal growth and ethical integrity;
- Have strong relationships with industry peers and trade

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