Operations Supervisor

7 days ago

Toronto, Canada BCD Travel Corporate Full time

**Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Operations Supervisor to manage our team of travel consultants.**

**Operations Supervisor**
- Full-time, Homebased in the US_

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

**A snapshot of this opportunity**
- Provide leadership to a team of travel consultants, including responding to questions and providing direction and feedback
- Collaborate with performance data to maximum the effectiveness and efficiency of the team
- Develop learning programs for closing own short
- and long-term competency gaps
- Assist the consultants by appropriately responding and resolving customers inquiries
- Provide the client with the required industry information, such as low fares, exchange costs, and penalties
- Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
- Monitor global distribution systems (GDS) queues daily to maintain quality control

**How you can set yourself apart**
- Extensive experience in the corporate travel management industry
- You have relevant supervising experience
- Advanced skills on GDS
- Must have French Canadian language skills
- Strong critical thinking and problem-solving skills

**What we offer you**

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

**About us**

**Interested?**

**Stay informed about new career opportunities at BCD Travel**

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- _Note: We’ll give preference to internal and/or furloughed employees._
- #LI-Remote and *CAJM_

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