Operations Supervisor

6 months ago

Toronto, Canada Legends Attractions Full time

The Role:
The Operations Supervisor will be responsible for supervising all activities within the Observatory Operations department while maintaining a specific focus on the guest experience and day to day operations of the Observatory. This position reports directly to the Operations Manager.

Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

**Responsibilities**:
The Operations Supervisor will be responsible for supervising all activities within the Observatory Operations department while maintaining a specific focus on the guest experience and day to day operations of the Observatory. This position reports directly to the Operations Manager.
- Assist in managing the Observatory Floor Staff, Guest Services Desk and occasionally perform special projects as requested
- Responsibilities include: training and working with Observatory staff, assigning and directing work; appraising performance; addressing guest complaints, resolving problems; lead role in emergency response situations
- Prepare daily line schedules for Operations staff
- Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required
- Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources
- Ensure staff compliance with established guest experience, security, sales and record keeping policies and procedures
- Inform staff of any changes in policy, procedure, and Observatory operations
- Liaise between Operations Manager and hourly staff, including building security and maintenance
- Perform the duties of Guest Services Desk, and Observatory Floor Staff as needed

**Qualifications**:

- Minimum 1-3 years’ experience in operations, preferably in an attraction, entertainment or hospitality environment
- HIGH level of demonstrated customer Facing experience in a supervisory role
- Proven operational experience in a high-volume environment
- Must be organized and able to execute on the operations side of the business
- Proficient in Microsoft Office (word, excel, PowerPoint). POS ticketing systems a plus
- Quick learner with ability to handle multiple projects and meet deadlines
- Ability to work well with and manage different personalities
- Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
- Excellent written and verbal communication skills
- Familiarity with Seattle market a plus
- Ability to stand for prolonged periods of time
- Ability to work non-traditional hours (nights, weekends, holidays)

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

**Skills**: Preferred
- Microsoft Office(Excel, PPT, Word, Outlook)

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