Settlement Worker

2 weeks ago

Toronto, Ontario, Canada North York Community House Full time
Salary: $27.04 to $28.25

Position Title: Settlement Worker

Start Date: May 27, weeks contract

Hours: 35 hours per week

Location: Various schools and community locations

Hourly Rate of Pay: $27.04 to $28.25

Who We Are

North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors, and local residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality.

Position Summary

This position is part of the SWIS/SEPT team and is a partnership between the Toronto District School Board, the Toronto Catholic District School Board, Toronto Public Libraries, and various other community partners. The purpose of this position is to provide information and referral to newcomers and bridge the gap between the newcomers, schools, and the community. The Settlement Worker will assist newcomer families and youth by providing them with appropriate information and referral services and one-time workshops and facilitating the process of settling in their new schools and communities.

Main responsibilities:

Information and referral services

  • Meets clients one-on-one to assess their settlement needs.
  • Provides information specifically related to client needs.
  • Refers to appropriate community programs and resources.
  • Conducts follow-up with clients and referral agencies.
  • Identifies needs for and develops group information sessions on relevant topics.
  • Provides language and culturally specific programming and resources.
  • Identifies resource persons/speakers, manages outreach and logistics for the session.
  • Organizes information sessions in consultation with school counterparts.

Outreach and networking

  • Collects newcomer list from school.
  • Contacts parents in person or over phone/online platforms
  • Promotes services at school events and community spaces (in person/virtually)
  • Meets with key teachers/community partners to ensure appropriate referrals (in person/virtually)
  • Meets regularly with stakeholders to strengthen partnership (in person/virtually)
  • Conducts research and identifies community resources.
  • Develops working relationships and engages other community organizations/partners.
  • Participates in NYCH and program meetings, trainings, and events (in person/virtually)

Documentation and reporting

  • Updates and maintains the newcomer families, clients file and service information.
  • Produces statistical and narrative reports on monthly basis.
  • Presents periodical updated reports to school council and at staff meetings.
  • Maintain and update bulletin board and resource binder.

Other duties

  • Participates in NYCH events and initiatives (in person/virtually)
  • Supervises volunteers and placement students.

Required Qualifications:

Education and Experience

  • The minimum level of education is a community college diploma in settlement, youth work, social services, or related field.
  • Minimum of one year experience in working with newcomer families, including youth and seniors
  • Or the equivalent acceptable combination of education and experience working in the non-profit sector.
  • Experience outreaching to clients and community organizations.
  • Must have a very good understanding of the Ontario education system and the library systems and structures.
  • Proven experience working with youth and good knowledge of youth issues and particularly newcomer youth issue an asset.
  • Ability to develop and facilitate group sessions in a virtual format.
  • Ability to engage and support clients one on one through various virtual platforms.
  • Excellent time management, attention to detail, and ability to effectively manage multiple tasks.
  • Strong oral and written communication skills in English
  • Strong oral and written communication skills in Turkish is a must.

Other Requirements:

  • Typically works regular hours from 8:30 a.m. to 4:30 p.m. with occasional evening/weekend work. Responsible for caring for a laptop and cell phone. Due to the pandemic and Stay at Home order – this program is currently delivered primarily through virtual means.
  • A successful clearance of criminal record verification will be required when necessary for the position.
  • Candidates will be asked to declare their vaccination status during recruitment process. Successful candidates will be required to provide proof before or directly upon the start of their employment.

How To Apply

Please submit cover letter and resume by May 2nd, 2024, at 5:00 p.m. to:
Settlement Worker(Turkish speaking) – Hiring Committee, North York Community House

Mail/drop off: 255 Ranee Ave. Suites 4 & 5, Toronto, Ontario Canada M6A 2E3

NYCH is committed to equity and creating a respectful and inclusive workplace culture that reflects the broad diversity of communities we work with. This includes people who identify as immigrants, refugees, women, Indigenous, Black, LGBTQ2S+ people of colour, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please let us know in advance and we will work with you to meet your needs.

No phone calls please – only candidates selected for interviews will be contacted.

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