IT Asset Coordinator

3 weeks ago

Edmonton, Canada Finning International Inc. Full time

Company:
Finning International Inc.

Worker Type:
Permanent

Position Overview:
The IT Asset Coordinator role is responsible for preparing, managing and controlling all IT assets (PCs, Printers, mobile devices, warehouse devices, etc.) throughout their life cycle, from acquisition through to final disposition in region. This role has accountability for ensuring inventory is managed and tracked in Service Now and physically secure before being shipped out to end user or branch location.

**Job Description**:
PC & Printer Deployments
- Responsible for client assets including, but not limited to, laptops, printers, desktops, etc.
- Assist in the tracking and management of all IT asset throughout its operating life.
- Collaboration with internal departments to meet their PC & printing needs
- Investigate and recovery of dark devices
- Report off-line printer page counts for billing purposes & toner deliveries
- Continuous Process Improvement

Accessory Management Requests & Incidents
- Inventory validation - corrections and updates
- Investigate unused & missing devices
- Arrange lease return or recycle PC, printer, and mobile hardware
- Investigate & resolve non-reporting device/printer (NRD’s) issues
- Investigate & resolve failure in consumable deliveries

Service Now ITAM
- Incidents & Requests Queue Management
- Maintain inventory in Service Now of deployed hardware
- Process PC, Printer and accessory requests in Service Now
- Participate in the evaluation and implementation of ITIL best-practice operational processes
- Knowledge Base (KB) and Service Request (SR) creation and updates

Specific Skills:

- Strong interpersonal skills
- Clear concise written, verbal, communication skills that are professional, timely and accurate
- Strong organizational and analytical skills
- Strong time management skills with the ability to manage multiple tasks and competing priorities while maintaining a strong attention to detail
- Ability to maintain confidentiality
- Proven ability to work in a demanding work environment and unsupervised

Knowledge:

- Strong knowledge on Service Now Incidents, Requests and Asset Management

Education & Experience:

- Minimum 3 years office experience
- Knowledge of Service Now
- ITIL Certification

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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