Videoconference Network Analyst

3 days ago


Kingston, Canada Queen's University Full time

Videoconference Network Analyst

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

**A Brief Overview**
This position supports an MPLS network, videoconference technologies and other AV aspects of a videoconferencing service. This position administers and supports servers, storage, and technology services. This position assists with patching, monitoring, troubleshooting, and optimizing the various server-based systems, and monitors and administers critical systems. This position participates in test plan development, implementation, and resolution during system upgrades. This position also writes technical documentation for program maintenance and non-technical documentation for end-user support.

The schedule for this position requires the incumbent to work variable hours on a regular basis, including evenings and weekends.

**Job Description**:

**What you will do**
- Administers and supports servers, storage, and technology services.
- Assists with patching, monitoring, troubleshooting, and optimizing the various server-based systems.
- Monitors and administers critical systems to provide continuous, uninterrupted service.
- Oversees User Acceptance Testing (UAT) and participates in the analysis and problem resolution activities.
- Participates in test plan development, implementation and resolution during system upgrades.
- Identifies challenges to project schedules, missed deliverables, incomplete tasks or inaccurate results, and resolves or escalates as required.
- Contributes to the development of training materials and/or provides or participates in training delivery.
- Writes technical documentation for program maintenance and non-technical documentation for end-user support.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

**Skills**

**Reference**
- 332369


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