![Telecom Metric Inc](https://media.trabajo.org/img/noimg.jpg)
User Support Technician
3 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 35 to 44 hours per week
- Education: Bachelor's degree
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:
- Computer hardware or software retailer/wholesaler
- Help desk
- Telecommunications industry
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Certificates, licences, memberships, and courses**:
- CompTIA Security+ Certification
- Microsoft certified IT professional (MCITP)
- VMware certified professional
**Computer and technology knowledge**:
- Linux
- Networking software
- Internet
- File management software
- Security software
- Presentation software
- Communication software
- MS Windows
- Spreadsheet
- TCP/IP
- Wireless networks
- Information technology
- Voice over IP
**Security and safety**:
- Confidential security clearance
- Criminal record check
**Transportation/travel information**:
- Valid driver's licence
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Team player
**Screening questions**:
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Health benefits**:
- Dental plan
- Health care plan
**Financial benefits**:
- Mileage paid
**Other benefits**:
- Free parking available
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