IT Analyst

Mission
The Kingston Police recruitment process reflects and demonstrates a commitment to our core values of Respect, Integrity, Professionalism, Partnership, Leadership and Excellence. We are committed to ensuring an equitable process with the goal of achieving a representative workforce of the diverse community we serve.
We are committed to supporting applicants with disabilities, including accommodating individual accessibility requirements.
Position Overview

Variable shifts/schedules of work as required, including evening and weekends.
Company Bio
Kingston Police is proud to serve the Kingston community of 123,363 residents. We have a dedicated workforce of 201 officers and 61 civilians and are one of the oldest municipal police services in Canada. Our members are guided by the mission and values of the Kingston Police. We are committed to achieving our vision of being among the most progressive, efficient and effective community-oriented police services by developing, supporting and engaging our members.

**Responsibilities**:
**Security**:

- Supports security related software and hardware such as firewalls and two-factor authentication
- Implements and documents policies, controls, procedures and practices to meet organizational security and contingency needs
- Coordinates and participates in projects related to IT security and provides practical problem solving skills in security design and implementation
- Evaluates, implements and configures new systems security tools and administers existing and new tools and user access privileges
- Assesses and analyzes internal and external threats and risks, performs audits and reviews for potential and actual security breaches and recommends or initiates appropriate actions in consultation with IT Director
- Participates in formulation and testing of contingency and business resumption plans and procedures
- Researches, evaluates and recommends practices, services and technologies and promotes awareness on IT security and contingency
- Assists in the development, administration and monitoring of network and computer security standards, such as firewalls and filters

**System Management**:

- Manages mobile device management, servers and storage, including WINDOWS, Sharepoint, Microsoft 365 and LINUX
- Ensured backup of network server shares on a daily basis
- Acts as back-up Radio System Manager
- Work directly with vendor support to address issues until successful resolution
- Travels to back-up sites and communication tower sites to assess and problem-solve communication issues as required

Troubleshooting/Customer Support
- Perform service on vehicle mounted laptops/tablets and radio systems as required
- In conjunction with IT Assistant and as required:

- provides support for printers, photocopiers and fax machines and maintain supplies
- performs service on vehicle-mounted computer and modems
- Resets passwords for all IT systems
- Sets-up, configures, tests and/or installs hardware and software on new and reallocated workstations or perform enhancements and patching to existing systems
- Performs preventative maintenance on hardware and/or software
- Completes regular checks on the status of operational and support hardware, taking appropriate action when necessary
- Prepares e-token passwords and security card access for entry

**Training**:

- Delivers personal computers and other IT equipment, sets up and instructs staff on its operation
- Stays current with trends and advancements in the IT field

**Other**:

- May periodically provide supervision to IT staff when IT Director is away
- Performs other duties as assigned

**NOTE**: Above duties represent a typical position and are not to be construed as all-inclusive. This position may be modified after regular evaluation periods.

**Qualifications**:
**Education**:

- Minimum 3 year College diploma in Computer Engineering technology program or university degree in Computer Science/Computing
- Certification: ITIL foundation, CompTIA A+
- Vendor certifications such as Microsoft Certified Professional, Microsoft Certified Systems Engineer
- Certified, Information Systems Security Professionals (CISSP) an asset

**Experience**:

- Minimum 5 years of relevant experience in an Information Technology or related field
- Experience in wired and wireless communication systems (data, WiFi, VoIP and voice radio systems) and mobile device management (MDM) software
- Experience in a highly secure environment (such as law enforcement) is an asset
- Extensive experience managing servers and storage, including WINDOWS, Sharepoint, Microsoft 365 and LINUX)
- Network management experience and exposure to hyper-converged environments an asset

**Other**:

- Experience with security related software/hardware
- Experience with Microsoft 365 and other cloud/hosted services
- Experience with SIEM products, specifically Logrhythm
- Variable shifts/schedules of work as required, including evening and weekends
- On-call wil