Guest Services Advisor

1 week ago


Richmond, Canada McArthurGlen Designer Outlet Vancouver Airport Full time

**McArthurGlen Designer Outlet Vancouver Airport**

**P/T Guest Services Advisor**

**Company Profile**

Elevating the designer outlet experience and shaping the concept of destination shopping, McArthurGlen is Europe’s leading owner, developer and manager of Designer Outlets. We currently manage 26 McArthurGlen Designer Outlets, many more than any other operator, across ten countries. Our centres are home to the most sought-after luxury, designer and high-street brands, internationally and nationally, offering the fashion-loving shopper year-round savings of 30 to 70% on the recommended retail price, all in an attractive and vibrant shopping environment close to major tourist hubs.

**Core Responsibilities**
- Meet and greet internal and external customers at the Information Desk, resolving queries/complaints in a professional and friendly manner, and proactively offer information to add the greatest value possible to the customer experience
- Ensure the Information Desk is always clean, tidy, well-organized and well-stocked with relevant information to ensure that McArthurGlen is positively promoted
- Process McArthurGlen gift card transactions accurately
- Record, coordinate and report relevant information, including lost & found property, rental services, walk-in tourist groups efficiently and accurately
- Highlight potential customer issues and innovative customer service suggestions to the management team to improve customer service
- At all times act in the company’s best interests and in the best interests of those entities which we represent

**Requirements**:

- At least two years of previous experience in retail or customer service
- Ability to communicate effectively with customers and team (both oral and written)
- Ability to work as a team and independently
- Organized, self-motivated, detail-oriented
- Strong problem-solving skills
- IT skills - Beginner Word, Excel, Outlook and PowerPoint
- Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shift

**Job Type**: Part-time
Part-time hours: 25 per week

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekend availability



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