Administrator Accounts Receivable

3 weeks ago


Toronto, Canada LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

**Responsibilities**:

- Ensuring KPI’s are met.
- Investigate and resolve misapplied cash transactions.
- Respond to customer inquiries, maintain good customer relations and perform root cause analysis.
- Perform related administrative duties.
- Prepare and create AR refunds, and other adjusting journal entries as required.
- Initiate professional contact with internal customer service representatives and external customers as needed to obtain remittance advice and support other AR initiatives.
- Assist with month end close & daily deposit reconciliation to the bank.
- Documentation of processes and desktop instructions.
- Other duties/projects as assigned.

**Requirements**:

- Post-secondary education in Accounting/Business Administration.
- Preferred 5+ years’ experience in Cash Application
- Proficiency in MS Office Suites (Intermediate Excel, Word, Outlook, Teams)
- Working knowledge of various accounting ERP systems, Workday experience considered an asset.
- Thorough understanding of general accounting principles and accounting impacts of transactions.
- Good analytical, root cause analysis, and problem-solving skills.
- Commitment to privacy and ethical conduct, and compliance to firm policies and procedures.
- Demonstrated experience in identifying and implementing process improvements.
- Enrollment in the CPA program and French language is considered an asset.

Core Competencies:

- Good organizational, time management, prioritization skills and can work flexible schedule to meet deadlines and deliverables.
- Quick learner, self-motivated and can cope positively in a fast paced and agile work environment.
- Be able to work Independently and self
- directed to achieve job responsibilities.
- Excellent customer service, communication skills (both verbal and written)
- Excellent analytical skills and problem
- solving skills, able to perform root cause analysis.
- Team player who will go beyond and above to support team goals and objectives
- A professional demeanor and a positive attitude with mindset for continuous development and growth.
- Demonstrates tact and discretion, sound judgment and diplomacy in dealing with sensitive and confidential matters.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.



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