Manager, Customer Service

1 week ago

Montréal, Canada National Bank of Canada Full time

**Primary Locations**:Montreal, Quebec**:
**Attendance**:On-site**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:

- Do you stand out for your coaching skills?
- Are you a motivating and inspiring leader?
- Are you dedicated to delivering a superior client and employee experience?

Then the position of Customer Service Manager may be right for you

As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.

This position reports to a Branch Manager.

In your role, you will be expected to:

- Guide and coach the team of representatives in identifying clients' financial needs
- Make sure the team promotes the Bank's products and services and refers clients to the right resources.
- Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
- See that the branch's operational activities are carried out efficiently
- Build loyalty by maintaining close relationship with clients and offering them quality service
- Do your part to increase transaction revenues, share of wallet, and client acquisition and retention by soundly managing the branch's expenses and transaction services.
- Ensure compliance with security standards and procedures in effect

More specifically, you will:

- Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
- Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
- Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
- Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities
- The incumbent must be able to identify risks inherent to Personal and Commercial Banking sector activities
- You will be managing (number of employees)
- You will be in charge of (number of branches)
- The incumbent must be available
- )

Depending on your academic background and the position level, at least five to ten years of experience in:

- College diploma and four to six years of experience, depending on position level OR University certificate in a related field or National Bank University Program and three to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
- Experience in personnel management and coaching
- Experience in business development and customer service
- Knowledge of financial products and services, an asset
- Bilingualism, spoken and written (English and French) an asset

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

- Health and wellness program, including many benefits
- Flexible group insurance
- Defined benefit pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferred banking services
- Volunteer program
- Telemedicine
- Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

Ready to live your ambitions?

  • Customer Service Manager

    3 days ago

    Montréal, Canada Hood Packaging Corp Full time

    Job description:_ Under the responsibility of the Plant Services Manager, the Customer Service Manager will be responsible for all aspects of the Glopak Division Customer Service Departments and its internal and external customers. More specifically: - Act as customer representative for specific large Glopak accounts - Direct and supervise Customer...

  • Customer Service Manager

    4 weeks ago

    Montréal, Canada Walmart Canada Full time

    **What you'll do... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance...

  • Customer Service Manager

    1 week ago

    Montréal, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-responsible adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the French Ministry of the Economy and Innovation, due to the interconnectedness of...

  • Customer Service Manager

    4 weeks ago

    Montréal, Canada The Agency by Workland Full time

    **LOOKING FOR A** **CUSTOMER SERVICE MANAGER** **Are you looking to take on a leadership role where you can drive customer service excellence in a dynamic, collaborative environment? Do you have the skills to create raving fans with clients, inspire your team, optimize processes, and enhance customer satisfaction? If so, this is the opportunity for...

  • Customer Service Manager

    3 weeks ago

    montréal, Canada Riviana Foods Canada Corporation Full time

    Position Summary: As the leader of the Customer Service Team, the Customer Service Manager (CSM) is the owner of the order to delivery process for both Riviana Foods Canada Corporation (RFCC) business units. The CSM leads a team of Customer Service Representatives (CSR) charged with managing customer relationships, working with the Sales team, and...

  • Customer Service Manager

    3 days ago

    montréal, Canada Riviana Foods Canada Corporation Full time

    Position Summary: As the leader of the Customer Service Team, the Customer Service Manager (CSM) is the owner of the order to delivery process for both Riviana Foods Canada Corporation (RFCC) business units. The CSM leads a team of Customer Service Representatives (CSR) charged with managing customer relationships, working with the Sales team, and...

  • Manager Customer Service

    3 weeks ago

    Montréal, Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Project Manager, Customer Service

    6 days ago

    Montréal, Canada Siemens Full time

    **Change the future with us.** We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives...

  • Customer Service Manager

    4 weeks ago

    Montréal, Canada Newrest Full time

    En tant que responsable commercial de la filiale, vous êtes l'interface entre les clients de notre compagnie aérienne et l'équipe interne Vous vous assurez que toutes les informations (horaires de vol, manuels, changements de menus et autres instructions...) sont distribuées à toutes les personnes "clés" de l'unité. Veiller à ce que les informations...

  • Manager, Customer Service

    4 weeks ago

    Montréal, QC, Canada Rudsak Inc. Full time

    Fondé en 1994, RUDSAK est une compagnie privée de mode canadienne de luxe formée d’une équipe passionnée et créative. Reconnu pour ses vêtements d’extérieur et ses cuirs de première qualité, RUDSAK offre des collections uniques qui permettent à notre clientèle d’exprimer leur unicité librement. **Nous sommes à la recherche de nouveaux...

  • Customer Service

    4 weeks ago

    Montréal, Canada Grand prix import inc Full time

    **Tasks & responsibilities** - Answers incoming customer calls regarding products, suggesting information about other products, responds to product problems, service questions, billing issues and general client concerns - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller -...

  • Customer Service

    1 week ago

    Montréal, Canada Grand prix import inc Full time

    **Tasks & responsibilities** - Answers incoming customer calls regarding products, suggesting information about other products, responds to product problems, service questions, billing issues and general client concerns - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller -...

  • Customer Service

    3 weeks ago

    Montréal, Canada Sistemalux Full time

    **Service**: Sales **Location**: Montreal From its well established offices in Montreal, Quebec, Toronto and Vancouver, **SISTEMALUX / IGUZZINI **serves all of North America with a wide range of architectural lightning at the cutting edge of design. In recent years, our major growth has positionned us as an Employer of choice who promotes talent and career...

  • Customer Service Operations Vendor Manager

    4 weeks ago

    Montréal, Canada WarnerMedia Full time

    **Aperçu de l'entreprise** Chaque grande histoire a un nouveau départ. Nous sommes ravis d'annoncer que Discovery et WarnerMedia se sont associés pour devenir Warner Bros. Discovery. WBD est une société mondiale de médias et de divertissement de premier plan, offrant au public le portefeuille de contenus, de marques et de franchises le plus...

  • Customer Service Supervisor

    4 weeks ago

    Montréal, Canada CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Service Coordinator

    1 week ago

    Montréal, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...

  • Customer Service Representative

    2 weeks ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...

  • Customer Service Specialist

    2 days ago

    Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Permanent Contract Duration: About the team you are joining You will report to the Manager, IATA Customer Service Center in Montreal and will be responsible for delivering the highest level of customer service to IATA customers: Airlines, Travel/Cargo Agents and third parties. The role encompasses all areas of customer service, including...