Dock Door Technician

3 months ago

Vancouver, Canada Johnston Equipment Full time

We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today

**Position Summary**:
Are you good with your hands, have a knack for all things technical? Join Johnston Equipment as a Dock Door Technician.

As the Dock Door Technician, you will be conducting maintenance checks and diagnosing repairs for dock products to replace worn or defective parts at customer sites.

**How You’ll Make an Impact**

You will be responsible for the overall operational integrity and condition of dock doors with the following responsibilities:

- Receive service call requests from the national call center department
- Explain problems, solutions consequences, conditions, and cost of repairs to customers
- Repair dock products at customer’s facility including: doors, seals, bumpers, restraints
- Test specific areas, parts, and components to ensure safety and optimal operation of equipment
- Fill out work orders outlining issue, summary of work performed, and actions required
- Fulfill service duties at customer sites on docks and overhead doors
- Meet SLA Agreement standards of service
- Successfully service equipment and encourage repeat business through exceptional customer service
- As a technician, you are the front line contact between GNJ and the customer, so you are comfortable with client contact as well as being technical savvy.

**What You’ll Bring to the Table**
- High school completion or equivalent education proficiency and/or minimum of 1 years of experience as a Mechanical Technician or equivalent related experience.
- Automotive Certification (310S) or Heavy Duty Technician Certification (421A) an asset.
- Welding required.
- Demonstrated knowledge of mechanical and electrical systems.
- Knowledge of the use of hand tools and measuring devices, knowledge of the use of electrical/electronic diagnostic tools/measurements.
- Able to interpret and implement technical procedures.
- Solid knowledge of general Lock-out/Tag-out procedures.
- Strong interpersonal and communication skills.
- Customer service oriented.
- Effective analytical and problem solving skills.
- Ability to be flexible and work in a fast paced and changing environment.
- Possess a valid driver’s license.

**Why You’ll love it here**
- We offer a competitive salary, incentive program, and an excellent benefits package.
- We trust and support you - take ownership of your work and push your ideas from inception to execution.
- We want to see you grow - we support your career progression and provide learning and development opportunities.

**About Johnston Equipment**:
Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us. Make a difference

Reap the rewards.

Additional Qualifications

**Education**:

- Welding is required
- Certificates & Designations
- Automotive Mechanic
- High School
- Post secondary education
- Community College, Automotive Mechanic

**Skills**:

- Achieves Results
- Accuracy and attention to detail
- Time Management
- Organizational Skills
- Collaborates with Others, Works Effectively with Others
- Committed to Customers, Customer Service
- Communicates Effectively
- Communicates with Confidence
- Attentive and Active Listening
- Clear and Concise (oral and written communication)
- Provides Information in timely manner
- Demonstrates Functional Expertise
- Analytical Skills
- Electrical
- Familiarity with Mobile Technology
- Mechanical
- Welding
- Microsoft Office Applications
- Work Experience, 1 Year - Related Experience

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