Guest Service Agent

5 months ago


Etobicoke, Canada Residence Inn by Marriott Toronto Airport Full time

**Start Your Journey With Us**
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott

**We are hoping to commence training the selected individuals ASAP**

**RESPONSIBILITIES**:

- Registers, processes and greets customer promptly.
- Provides quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout stay.
- Arranges for special services requested by the customer
- Arranges fulfillment of customer services by working with all departments
- Minimizes loss of revenue by adhering to all established credit and inventory control procedures.
- Ensures all customers establish credit upon check-in
- Monitors customer accounts to insure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information.
- Verifies all information on reservations check-in; name, address, method of payment, etc.
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
- Corrects errors and discrepancies on any guest accounts and resolves guest issues to the guest’s satisfaction.
- Work closely with GSM and Accounting Supervisor on any audit discrepancies.

During Night Audit shifts, the added duties will include:

- Balance various methods of payment, room charges and all other postings as required
- Prepare corresponding reports to various management personnel
- Run the night audit (including creating a back up of it) after ensuring all revenues are in balance
- Other duties as required

**REQUIREMENTS**:
Must have:

- Minimum 1 year Hotel front office experience
- Exceptional energy and professionalism.
- Advance knowledge of Microsoft Excel and Word.
- Proven effective communication skills and exceptional phone manners
- Must be able to perform in a fast-paced environment while working unsupervised
- Ability to multi-task, be detail-oriented and display organizational skills
- Must take initiative within guidelines and utilize problem-solving skills
- Attention to detail, order and cleanliness.

Nice to have:

- Ability to work with and understand financial information, demonstrate basic arithmetic functions and accurately input data into various reports
- Knowledge of a hotel Property Management System (preference will be given to those with FOSSE experience)
- Bilingual (speaking French would be an asset)

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $19.00-$22.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$22.00 per hour

**Benefits**:

- Dental care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- front desk: 1 year (required)

Work Location: In person


  • Guest Service Agent

    6 months ago


    Etobicoke, Canada JD Residences Full time

    **Guest Service Agent** - Indulge in a sanctuary where every aspect caters to your comfort._ At J Dass Residences, we’ve crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds J Dass Residences. Be a part of opening one of...

  • Guest Service Agent

    6 months ago


    Etobicoke, Canada Skye Hotel Full time

    **Guest Service Agent** - Indulge in a sanctuary where every aspect caters to your comfort._ At **Skye Hotel**, we’ve crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds Skye Hotel. Be a part of opening one of the most...

  • Guest Service Agent

    5 months ago


    Etobicoke, Canada JD Residences Full time

    Indulge in a sanctuary where every aspect caters to your comfort. At J Dass Residences, we’ve crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds J Dass Residences. Be a part of opening one of the most unique Hotel and...

  • Guest Service Agent

    5 months ago


    Etobicoke, Canada Canadas Best value Inn Full time

    General Hotel Information: We are a limited service property. An excellent team with a very low turn-over rate. All staff have been here for years. Looking to add one more. - Experience with Hotel PMS. We use Five Star Hotel Systems - Greet guests and patrons as they arrive - Ask if guests have a prior booking - Manage the registration process - Ask for...

  • Guest Service Agent

    3 months ago


    Etobicoke, Canada Canadas Best value Inn Full time

    General Hotel Information: We are a limited service property. An excellent team with a very low turn-over rate. All staff have been here for years. Looking to add one more. - Experience with Hotel PMS. We use Five Star Hotel Systems - Greet guests and patrons as they arrive - Ask if guests have a prior booking - Manage the registration process - Ask for...

  • Guest Service Agent

    5 months ago


    Etobicoke, Canada Residence Inn by Marriott Toronto Airport Full time

    **Start Your Journey With Us** Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships...


  • Etobicoke, Canada Great Canadian Full time

    **Position Summary** Reporting to the Reservations Manager, the Reservations Agent will promote our hotels and amenities and complete guest reservations in a courteous, professional manner while providing the highest caliber of service to all potential guests of One Toronto’s hotel facilities. The Reservations Agent is responsible for maintaining the...

  • Front Desk Agent

    5 months ago


    Etobicoke, Canada Stay Inn Full time

    **Seeking a Front Desk Agent to provide exceptionally, high quality service to all our guests. The position available is a mixture of 7a-3p and 3p-11p.** General Hotel Information: We have 65 guest rooms, limited service property with one meeting room. An excellent team with a very low turn over rate. All staff have been here for years. Looking to add one...


  • Etobicoke, Canada Guest Plumbing & HVAC Full time

    At Guest Heating and HVAC, our core focus is Enhancing Our Communities and Creating Comfortable Spaces. We are currently looking for a Licensed Refrigeration HVAC Technician to support our team as we expand. Our company is highly distinguishable in Hamilton, Burlington, Oakville and surrounding areas. As a family owned and operated business, we are...


  • Etobicoke, Canada QuadReal Full time

    **About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...


  • Etobicoke, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests. **Key...


  • Etobicoke, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests. **Key...


  • Etobicoke, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests. **Key...


  • Etobicoke, Canada The Cadillac Fairview Corporation Ltd Full time

    **Role impact**: **What you will deliver**: - Deliver guest services programs on a daily basis to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events. - Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by...


  • Etobicoke, Canada Milestones Bar and Grill Full time

    **MGE (Manager of Guest Experience)** - Superior training and development - Competitive salary and benefits’ package - Growth and advancement opportunities in both the restaurant and brand - And more! alternative ways to interview with us. Please inform us if you require interview accommodation. **Our Milestones' team is rapidly growing and we're looking...


  • Etobicoke, Canada QuadReal Full time

    **About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...

  • Plumbing Technician

    3 months ago


    Etobicoke, Canada Guest Plumbing & HVAC Full time

    _**The Position**:_ We are currently looking for a **Lead Licensed Plumbing Technician **to join our Toronto Plumbing Team. - **Who we are**:_ Our Guest team prioritizes motivational intelligence and solution-oriented approaches over problem-oriented thinking. You will work with highly respected, supportive and responsible team members. We will provide an...


  • Etobicoke, Canada Guest Plumbing & HVAC Full time

    _**The Position**:_ We are currently looking for an _**Administrative Assistant **_to join our _**Toronto Team!**_ Please see below for further details on duties and responsibilities. - **Who we are**:_ Our Guest team prioritizes motivational intelligence and solution-oriented approaches over problem-oriented thinking. You will work with highly respected,...


  • Etobicoke, Canada The Cadillac Fairview Corporation Ltd Full time

    **_Role Impact:_** **_ What you will deliver:_** - Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events. - Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering...


  • Etobicoke, Canada McDonald's Full time

    **Guest Experience Leader We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...