Seasonal Customer Service Representative

7 months ago


Burlington, Canada Pioneer Distribution Full time

_Burlington retail store location_

You will be provided with extensive training regarding procedures and equipment knowledge. Prior experience in the pool and/or spa industry is not required, but is an asset.

At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative team to ensure client concerns are addressed effectively and professionally. Join our team and become a part of a growing industry

**Responsibilities**:

- Handle a high volume of inbound and outbound calls while providing a positive experience for each client
- Answer client questions accurately and efficiently
- Troubleshoot client concerns
- Recommend equipment and services based on customer needs
- Schedule service calls as required
- Process payments
- All other duties and responsibilities assigned

**Requirements**:

- High School Diploma or Equivalent
- Experience in Customer Service is considered an asset
- Excellent interpersonal communication skills
- Strong problem-solving skills and ability to think on your feet
- Strong time management and decision-making skills
- Works well in a fast-paced environment
- Ability to multi-task, prioritize tasks, and remain flexible to unanticipated issues
- Excellent organizational skills
- Proficiency with computers
- Must be available to work weekends
- Pioneer Family Pools is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pioneer Family Pools will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request._

**Job Type**: Seasonal
Contract length: 7 months

**Salary**: From $16.55 per hour

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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