Customer Service Representative
2 months ago
**Job Overview**
**Responsibilities**
- Provide accurate information regarding products, services, and policies.
- Assist customers in troubleshooting issues and resolving complaints in a professional manner.
- Maintain detailed records of customer interactions and transactions through data entry.
- Upsell products and services when appropriate to enhance customer satisfaction.
- Exhibit excellent phone etiquette while handling customer calls.
- Collaborate with team members to improve service delivery and customer experience.
- Stay informed about product updates and company policies to provide accurate assistance.
**Qualifications**
- Previous experience in customer service or sales is preferred.
- Strong communication skills with the ability to articulate clearly and effectively.
- Demonstrated ability to handle difficult situations with patience and professionalism.
- Ability to work flexible hours as needed, including evenings or weekends if required.
- A positive attitude, strong work ethic, and willingness to learn new skills.
Join us in delivering outstanding service that makes a difference
**Job Types**: Full-time, Permanent
Pay: $17.20 per hour
Expected hours: 37.5 per week
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Must be a Canadian citizen or Permanent Resident.
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Accounts receivable: 3 years (required)
- Customer service: 5 years (required)
- B2B sales: 3 years (preferred)
Work Location: In person
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