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Customer Service Representative
5 days ago
Job Summary:
**Duties**:
- Assist customers with product inquiries, order placement, and issue resolution
- Utilize phone etiquette to ensure positive customer interactions
- Perform data entry to update customer information accurately
- Upsell products or services to increase revenue
- Communicate effectively with customers to ensure their needs are met
- Analyze customer feedback to improve services
**Skills**:
- Strong customer service skills
- Excellent communication skills in English; fluency in Spanish is a plus
- Proficiency in data entry and computer systems
- Ability to analyze information and provide appropriate solutions
- Multilingual abilities are advantageous
- Upselling experience is beneficial
**Job Types**: Full-time, Permanent
Pay: $43,000.00-$48,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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