Plumbing Service Warranty

3 weeks ago


Remote, Canada WM SCHMIDT MECHANICAL CONTRACTORS Full time

WM Schmidt Mechanical Contractors Ltd. was founded in 1956 by William Schmidt. Today, the Schmidt Family is still actively involved in the company; as well, some of today's contributors have been with the company since its early days completing thousands of installations in Southern Alberta. A full-service HVAC/Plumbing contractor with the ability to design, install, repair and maintain any home heating or air conditioning system.

We are looking for a Full-time Plumbing Service Coordinator. You will be responsible for coordinating and scheduling service work with customers and technicians. Applicants must be able to work with minimum or no supervision, work as an individual or as part of a team.

Reports Directly to the Plumbing Manager.

**Responsibilities**:

- Generate work orders for field technicians, based on incoming customer requests
- Track, receive and review completed work orders from field techs
- Provide customer service on work orders
- Log service start-up and service work requirements in system
- Schedule & coordinate technicians, subcontractors, materials and equipment and communicate with customer based on project needs
- Work with technician supervisors to meet objectives of the plumbing teams
- Maintain a high level of professionalism with customers and employees; working to establish a positive rapport with every interaction
- Assist and work with our estimation team
- Requesting, and follow up with billable field purchase orders from builder groups
- Perform other duties, and attend meetings as assigned

**Qualifications**
- Ideally minimum 1 yr. Plumbing Service Coordinator or Construction Coordinator experience.
- Strong customer service skills.
- Proven ability to thrive in fast-paced environment, with strong prioritizing and multi-tasking skills.
- Proven ability to meet deadlines, especially in high pressure situations.
- Self-starter who works well with team.
- Strong organizational, written and verbal communication skills.
- Effectively coordinate and communicate with others
- Ability to succeed in a fast paced, community environment
- Efficiency - able to produce significant output with mínimal waste
- Flexibility - adjusts quickly to changing priorities and conditions.

We offer a safe work environment and competitive compensation.

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Comfortable lifting plumbing items such as sinks, toilets, for a short distance
- Enjoys and sees value in interacting with our valued customers

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Residential Plumbing: 1 year (required)
- Servicing Warranty: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Class 5 Alberta Drivers License (required)
- Plumbers Journeyman Certification (required)

Work Location: Remote

Application deadline: 2023-06-22
Expected start date: 2023-06-26



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