Inside Sales/customer Service

6 months ago


PointeClaire, Canada NDR Electric Full time

**Inside Sales Coordinator - NDR Lighting**

**Region - Montreal, Quebec**

**_NDR Lighting’s Montreal Team is a group of easy-to-work-with persons that create a dynamic and agreeable workplace environment. Our Pointe Claire office is easily accessible through highways 40, 20 and 13. We offer a group insurance benefits package and competitive compensation._**

NDR LIGHTING is a lighting manufacturer based in Montreal, Quebec. We service the residential and commercial markets with interior and exterior traditional and LED lighting. We provide high levels of quality, service, and on-time delivery lighting solutions for our customers.

Our unique distribution strategy coupled with an assortment of industry leading products make our company an asset to any partner which supports us.

Reporting to the Sales Administration Director, this is an exciting opportunity for a professional who is looking to advance their career by joining a dynamic organization.

**Overview**:
The NDR Sales Coordinator is the main link between our partners and our Sales Directors. The main responsibility is to ensure an excellent service for both groups.

**Key Responsibilities**
- Ensure all customer orders are processed correctly and in a timely manner. The objective is to ship out an order within 48 hours after sending it to a warehouse.
- Verify/Release each PO to make sure the correct information is processed and sent. Should there be a discrepancy with a PO, you must CALL the customer to advise them before it is processed.
- Product knowledge
- inside training
- Looking for a price and availability;
- Order status and tracking;
- Locating a distributor.
- Verify claims from customers
- Forward manual invoice/credit
- Work as a cohesive team member to offer a high level of customer service

**Competencies**
- Attention to detail.
- Capability to multitask in a fast-paced environment.
- High level of critical, analytical, and strategic thinking skills.
- Basic MS Office + Computer skills.
- Self-disciplined, motivated.
- Professional phone etiquette.
- Customer service oriented.
- Team player.

**Perfectly Bilingual**: English & French - Written & Oral

**Coordonnateur des ventes à l’interne - NDR Lighting**

**Région - Montréal, Québec**

**_L’équipe de NDR Lighting à Montréal est un groupe de personnes avec lesquelles il est facile de travailler et qui créent un environnement de travail dynamique et agréable. Notre bureau de Pointe-Claire est facilement accessible par les autoroutes 40, 20 et 13. Nous offrons un ensemble d’avantages sociaux d’assurance collective et une rémunération concurrentielle._**

NDR LIGHTING est un fabricant d’éclairage basé à Montréal, au Québec. Nous desservons les marchés résidentiels et commerciaux avec un éclairage intérieur et extérieur traditionnel et DEL. Nous fournissons des niveaux élevés de qualité, de service et de solutions d’éclairage de livraison à temps pour nos clients.

Notre stratégie de distribution unique associée à un assortiment de produits en tête de l’industrie font de notre entreprise un atout pour tout partenaire qui nous soutient.

Relevant de la directrice de l’administration des ventes, il s’agit d’une opportunité passionnante pour les professionnels qui cherchent à faire progresser leur carrière en se joignant à une organisation dynamique.

**Aperçu**:
Le coordonnateur des ventes de NDR est le lien principal entre les associés aux ventes externes et le bureau. La principale responsabilité est d’assurer un excellent service à nos clients et aux Directeurs des ventes.

**Principales responsabilités**
- S’assurer que toutes les commandes des clients sont traitées correctement et en temps opportun. L’objectif est d’expédier une commande dans les 48 heures suivant son envoi à un entrepôt.
- Vérifier/libérer chaque PO pour s’assurer que les informations correctes sont traitées et envoyées. S’il y a une divergence avec un bon de commande, vous devez APPELER le client pour l’informer avant qu’il ne soit traité.
- Connaissance des produits - formation interne
- Répondre quotidiennement aux courriels et aux téléphones des clients:

- À la recherche d’un prix et d’une disponibilité
- État de la commande et suivi:

- Trouver un distributeur;
- Vérifier les réclamations des clients
- Transférer manuellement les factures/crédits
- Travailler en équipe pour offrir un haut niveau de service à la clientèle

**Compétences**
- Souci du détail
- Capacité de faire du multitâche dans un environnement de travail rapide
- Haut niveau de compétences critiques, analytiques et de réflexion stratégique.
- Compétences de base de MS Office + Informatique.
- Autodiscipliné, motivé.
- Étiquette téléphonique professionnelle.
- Axé sur le service à la clientèle.
- Savoir travailler en équipe.

**Parfaitement bilingue** : anglais et français - écrit et oral

**Job Types**: Full-time, Perman



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