Systems Technical Support Analyst
6 months ago
Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 3 years to less than 5 years
- or equivalent experience
**Tasks**:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:
- Information Technology Infrastructure Library (ITIL)
- Linux
- Networking hardware
- Internet
- Servers
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Attention to detail
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
**Workplace information**:
- Remote work available
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:
- Bonus
- Mileage paid
**Other benefits**:
- Free parking available
- Learning/training paid by employer
- On-site recreation and activities
- Team building opportunities
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