Customer Care Manager

2 weeks ago


Scarborough, Canada H&W Development Corp. Full time

**JOB DESCRIPTION**
- General Hours: 9AM-5PM for 4 days a week, 10AM-6PM 1 day a week
- On-site position in a partially complete condominium unit with heating for the winter months, remainder of project complex in various stages of construction.
- Post-occupancy customer service coordination. Ensure Occupancy processes are smooth for incoming owners.
- Manage Pre-Delivery Inspection (PDI), key turnover, initial occupancy procedures
- Overseeing and scheduling third party PDI Coordinators
- Supervise Customer Care Coordinators and/or Administrators to complete tasks
- Handling homeowner escalations from the Junior Coordinator and PDI Coordinators
- Escalating trade issues with the Customer Care Manager
- Assigning day to day tasks to tradesmen, technicians and coordinators
- Assisting Customer Care Coordinators with homeowners communications as required
- Ensuring all concerns, deficiencies or repairs are reported as well as serviced, scheduled and completed
- Establish and maintain professional working relationships with purchasers, staff, trades, construction and suppliers
- Adhering to and enforcing Tarion Warranty Guidelines and HCRA requirements

**REQUIREMENTS**

1) Friendly, charismatic demeanor to interact with Purchasers, Brokers, Trades, and third-party stakeholders.

2) Ability to resolve clients inquiries, complaints in a timely and effective manner.

3) Being a ‘Morning Person’ is preferred. Flexible to accommodate last-minute changes in Client schedules.

4) Must hold a G-license and have access to a vehicle and ability to arrive on-site on time.

5) Strong attention-to-detail and memory to track daily occurrences and ensure Occupancy and Closing details are not missed.

**Job Type**: Fixed term contract
Contract length: 18 months

**Salary**: $25.00-$35.00 per hour

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Facing: 3 years (required)

Work Location: One location

Expected start date: 2023-03-01



  • Scarborough, Canada Zedd Customer Solutions Full time

    **Job description** Office Janitor COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre professionals. We understand our clients’ need for outstanding...


  • Scarborough, Canada Zedd Customer Solutions Full time

    **Inbound Call Center Customer Service and Sales** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer...


  • Scarborough, Canada Zedd Customer Solutions Full time

    **Inbound Call Center Customer Service and Sales** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer...

  • Director of Care

    Found in: beBee jobs CA - 2 weeks ago


    Scarborough Village, Ontario, Canada Southbridge Care Homes Full time

    Home: Craiglee Long Term CareLocation: Scarborough, OntarioPosition: Director of Care – Permanent, Full-timeCraiglee is a 169 resident long-term care home. As a member of the our Management Team, this position will collaborate with Executive Director and will manage of all aspects of the nursing department to ensure quality resident care. To lead with...

  • Customer Service

    10 hours ago


    Scarborough, Canada Hummingbird Medical Tech Inc Full time

    A Medical Supplier company requires a permanent receptionist on a full time basis. We are looking for a Receptionist that has good communication and interpersonal skills, proficient in computers (Microsoft Word, Excel, Powerpoint and Outlook) and a sense of humor would be helpful. Also the selected individual should be well organized and capable of working...


  • Scarborough, Canada Perflex Label Inc. Full time

    Perflex Label was created from an idea that high quality, unparalleled service, and competitive pricing could exist under one roof. Being able to consistently deliver labels of the highest quality, on time, every time, at a fair market price, has been the story behind our success. During our 15 years in the label printing business we have forged...

  • Manager

    11 hours ago


    Scarborough, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** Reporting to the Director, Patient Services, the Manager position is responsible for the implementation of the strategic and operational directions associated with the management of Home and Community Care Programs. **What will you do**: Exemplify, embrace and intentionally promote an inclusive work environment...


  • Scarborough, Canada Pivotal HR Full time

    **Customer Service / Administration Manager** Do you want to make meaningful contributions and grow your career with an industry leader? Our client, located in the East GTA, is looking for a Strategic Customer Service/Administration Manager to align with their internal and external customers’ desired business outcomes and ever-improving customer...


  • Scarborough, Canada Ina Grafton Full time

    **Are you an individual that has a passion for making a difference?** At Ina Grafton Gage Home, we are passionate about providing compassionate care for families' loved ones, where the residents of our home come before anything else. Our values follow a ‘**People**’ focused philosophy, **P**articipation ~ **E**xcellence ~ **O**penness ~ **P**erformance...


  • Scarborough, Canada Atlantic Packaging Products Full time

    **CUSTOMER SERVICE SUPERVISOR** **SUMMARY**: Atlantic Packaging's Pre-Print facility in Scarborough is currently seeking a Customer Service Supervisor to oversee Customer Service operations, and is responsible for delivering an exceptional Customer Experience, always. This role is reporting to the Operations Manager. **RESPONSIBILITIES**: - Reviews...


  • Scarborough, Canada Unique Care clinic Full time

    '''Job Overview''' We are seeking a skilled and professional Medical Receptionist to join our team. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient operation of the front desk. '''Duties''' - Greet patients and visitors in a friendly and...

  • Pharmacy Technician

    11 hours ago


    Scarborough, Canada Eglinton Health Care Center Full time

    Job Overview We are seeking a skilled and dedicated Registered Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a crucial role in assisting pharmacists in providing medication and healthcare services to patients. Your primary responsibilities will include medication administration, patient care, and maintaining...


  • Scarborough, Canada Canadian Power and Sail Squadrons Full time

    **Canadian Power and Sail Squadrons (CPS)** **JOB DESCRIPTION** **Job Title**:Card Customer Service Associate **Department**:Administration **Reports To**:National Managing Director **Liaises with**:Public, Office staff and National, District and Squadron Officers and members as appropriate. **Responsibility**:Customer service support for volunteers...


  • Scarborough, Canada Mon Sheong Foundation Full time

    **About us**: Mon Sheong Foundation (MSF) is a Canadian registered charitable organization and has been proudly serving the Greater Toronto Area since 1964. Our philosophy is by caring for the elderly and encourage the young, and providing programs and services to meet the needs of our communities. Throughout our history, we have constantly introduced new...

  • Office Manager

    11 hours ago


    Scarborough, Canada Canadian All Care College Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Review and evaluate new administrative procedures - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Administer policies...


  • Scarborough, Canada Soni Auto Market Ltd Full time

    Soni Auto Market Ltd. is a leading automotive company dedicated to providing exceptional vehicles and services to our valued customers. With a strong commitment to quality and customer satisfaction, we have become a trusted name in the industry. We are seeking a dynamic and enthusiastic Web Chat Customer Support professional to join our team. As a Web Chat...

  • Junior Account Manager

    10 hours ago


    Scarborough, Canada BDS Fleet Service Full time

    WE ARE GROWING At BDS Fleet, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company and play a...


  • Scarborough, Canada Eglinton Health Care Center Full time

    We are hiring Medical Receptionist for our doctor’s office located at Scarborough. **Job Description**: - Greet and welcome patients and visitors in a friendly and professional manner. - Answer phone calls and direct them to the appropriate doctor or staff member. - Schedule appointments and manage the doctor's calendar. - Collect and update patient...

  • Project Manager

    3 days ago


    Scarborough, Canada D. Crupi & Sons Ltd. Full time

    The Crupi Group of Companies is a family-run business that has serviced Toronto and surrounding areas since 1951 in the road construction, aggregate material and maintenance industries. Reporting to the Sr Project Manager and the Construction Manager, the Project Manager is responsible for effective communication with the Estimating and Construction...


  • Scarborough, Canada CORNER EDGE PRODUCTS LTD Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Manufacture **Tasks**: - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Perform general office duties - Schedule distribution...