Card Customer Service Associate
2 weeks ago
**Canadian Power and Sail Squadrons (CPS)**
**JOB DESCRIPTION**
**Job Title**:Card Customer Service Associate
**Department**:Administration
**Reports To**:National Managing Director
**Liaises with**:Public, Office staff and National, District and Squadron Officers and members as appropriate.
**Responsibility**:Customer service support for volunteers and customers of CPS, Card data input, card processing and extract.
**Job Type**: Part Time
Canadian Power and Sail Squadrons (CPS) is a national non-profit organization that has been connecting boaters for 80 years and that continues to play a major role in Canadian boating culture. At the national office, we began a nation-wide initiative to modernize core operational processes and the requisite technology to better meet the needs to those enjoying the great outdoors, and specifically our waterways.
Specific Duties and Tasks:
Pleasure Craft Operator Card (PCOC) Program:
- Process Boating Basics Tests for PCO Cards
- Enter all required data to computer database.
- File completed Tests.
- Search membership and course records as required.
- Issue PCO Cards to lapsed member applicants and class graduates grads.
- Process periodic files for cards to be issued to 3rd party for printing and distribution.
- Generate card reports and any other required information.
- Contact applicants, Training Officers and/or Membership Officers as needed.
- Process invoices and payments for Squadrons and Registered Providers
Restricted Operator Certificate (Maritime) (ROCM):
- Enter all required data to computer database
- File ROCM Tests
- Search and update membership course records as required
- Re-issue ROC(M) to qualified persons
- Process periodic files for cards to be issued to 3rd party for printing and distribution.
- Contribute to the change in process resulting from the modernization of the database and data entry tools.
- Other duties as assigned.
- Hands-on experience/working knowledge of MS Office, including Outlook, Word, Excel, PowerPoint, and SharePoint
- Excellent written/oral communication skills
- Strong interpersonal skills for effective interaction with users
- Superior verbal and written communication skills with the ability to respond to inquiries in a professional and efficient manner
- Ability to work independently as well as work effectively in a productive team environment and within high pressure, deadline-oriented situations
- Ability to proactively contain and resolve issues
- Ability to work professionally at all levels of an organization
- Ability to communicate in French
Nice to have:
- Boating knowledge - either sail or power.
**Job Type**: Part-time
Part-time hours: 24 per week
**Salary**: From $20.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
COVID-19 considerations:
CPS-ECP has comprehensive Health & Safety policies and a mandatory COVID vaccination policy in place to protect its employees.
**Experience**:
- Customer service: 3 years (preferred)
Work Location: Hybrid remote in Scarborough, ON M1P 3A5
Expected start date: 2023-04-01
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