System Status Controller
5 months ago
**Division**:
Emergency Services
**Important Notices & Amendments**:
Upon successful completion of the trainee course the SSC wage increases to **$38.63**
**Important Overview**:
- This position is posted as Regular, Part-time (0 to 36 hours per week).
- There is no guarantee of hours on a Part-time basis.
- This is a 24/7 operation - successful applicants must be willing to workday/evening/nights including weekends.
**Please Note**:Core Communication (CAD) Training will take place starting January 2024 for approximately 6 - 8 months.
Training is full-time, held Monday - Friday, typically 8:00am - 4:00pm.
**Recruitment process is as follows**:
- **Criticall assessment (mid Oct.)**: All applicants are required to complete an online CritiCall assessment, which is a computer-based assessment and evaluates areas such as data entry skills, memory recall, critical thinking, medical terminology and Niagara geography.
- **First round interviews (end of Oct.)**: If you successfully meet the Criticall assessment benchmarks, you will be invited to attend an in person interiew.
If you are successful with this position, you will be required to produce or complete the following documents:
- Grade 12 Diploma (or equivalent e.g., GED)
- Valid CPR (CPR-C level, CPR-HCP or higher) and First Aid (not expiring within the next 3 months)
- Proof of up-to-date immunizations: Tetanus, Rubella, Mumps, Diphtheria, Chicken Pox, Hepatitis B, Poliomyelitis, Measles, TB, and Influenza.
- Oath of Confidentiality
- Medical Declaration
- Proof of unrestricted driver’s license
- Produce a basic police clearance
- If you are successful, references will be conducted. We require a minimum of 3 work related references from individuals who supervised your work, no personal references or peer references are accepted.
Start date for successful applicants will be approximately January 2024.
Upon completion of the Core CAD training program trainees will be required to complete live environment mentoring lasting approximately 4 weeks if this mentoring component is not successfully completed the offer of employment may be rescinded.
**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.
For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.
**Don’t have every qualification?**
**Job Summary**
Under the guidance of the Training Supervisor, Operations Supervisor or System Status Controller, an SSC trainee will receive, assess, monitor, allot priority to and communicate a prompt response in both English and French to obtain maximum coverage and efficiency for all requests for routine and emergency ambulance services, fire services and other agencies where required, and maintain accurate records of all calls and movements in a closely supervised environment in order to develop the competencies of the System Status Controller position.
**QUALIFICATIONS**
**Educational**
- Hold an Ontario Secondary School Graduation diploma or have academic qualifications approved as equivalent by the Ministry of Education.
**Experience**
- Core & CAD Ambulance Communication 640 hour accredited course or equivalent is an asset
- Up to 6 (six) months experience in a call centre environment
- Knowledge of ambulance operations, policies and procedures is an asset.
- Knowledge of medical terminology in order to understand medical diagnosis and condition of patients and to communicate with paramedics, physicians and other hospital staff is an asset.
- Experience in an EMS communications centre is an asset.
- Knowledge of Regional Niagara, its district transportation systems and roadways is an asset.
**Other Qualifications Required**
- Position requires qualifi
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