IT Business Analyst

3 months ago

Burlington, Canada The MEARIE Group Full time

**IT Business Analyst**

**ABOUT THIS ROLE**

Burlington Hydro Inc. ("BHI") is currently seeking an IT Business Analyst to join our IT team. Reporting to the Director of IT and Business Transformation, you are customer service oriented and possess good communication skills to foster cooperation and collaboration with internal IT staff, end users and external vendors.

This is an onsite position at 1340 Brant Street, Burlington. Burlington Hydro currently offers eligible employees to work remotely 1-day per week as part of the Work from Home Program.

**CORE RESPONSIBILITIES**
- Assists to develop, document, and maintain business and functional requirements. Conducts structured walkthroughs of requirements with business and project team members
- Work with project teams to support requirements gathering
- Facilitates the identification of business requirements and their definition
- Assists in developing test matrices and conducting thorough tests (UAT; QA as required)
- Assists in performing task automation and implements process improvements; recommends enhancements that result in increased quality and service
- Facilitates and develops processes to support improvement or efficiencies in the business function through the use of technology
- Assists vendors with understanding and developing new software features based on end-user requirements
- Assists Users with Unit and QA Testing, including the construction of test scenarios, staging of test data sets, participating in the testing process and final analysis of test results
- Works with business stakeholders and external partners to analyze business challenges and prioritize work to maximize the business value delivered
- All other duties as assigned

**WHAT WE ARE LOOKING FOR**
- An undergraduate degree in Computer Science or related discipline or an equivalent combination of education and work experience
- Minimum 1-2 years of experience in business analysis, solutions analyst, or a similar technical role
- Hands-on programming/technical experience
- Demonstrated knowledge of Data Structures
- Solid understanding of and demonstrated working knowledge in the construction of quality, performance-based SQL
- Experience with Report Writers (IBM COGNOS Business Intelligence would be an asset)

**WHAT YOU’LL NEED TO BE SUCCESSFUL**
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Understand and document data flows and system interactions
- Ability to be flexible when needed, take initiative and demonstrate accountability
- Intermediate interpersonal skills
- Ability to work well within a team environment and participate in department/team projects
- Ability to translate business needs and problems into viable/accepted solutions
- Basic negotiating and persuasion skills
- Knowledge of software development life cycle, including functional and technical specification, documentation, QA processes, source control, maintenance, and deployments
- Hands-on coding skills using a variety of programming languages
- Expertise with relational databases and ability to navigate through relational data structure and experience working with SQL
- Experience with the use of business analysis practices and tools (e.g. MS Excel Pivot tables, MS Visio)
- Familiarity with integrations

**WHO WE ARE**

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total licensed service area of 188 square kilometres and a customer base of 68,500 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections).

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business. From the exacting work of our engineers and the professionalism of our customer service representatives, to our resilient operations crews and all those in-between, we work together to deliver value at every level of the organization. It’s a value proposition that lies at the very core of our company - caring for people and community, and caring about stewardship and sustainability - all with a commitment to continuous improvement in everything we do.

We rely on the skills and abilities of all of our employees to assist us in reaching our mission, goals and objectives. We put high emphasis on our Core Values and expect all employees to act consistently in accordance with those Values.

We care about our team, our work, our customers and our business. Our commitment to delivering quality service and providing a safe work environment govern all of our daily activities. Each member of our team has a responsibility to help one another achieve success, and satisfaction on the job. Vision and strategy are vital, but it's our people who create value.

Burlington Hydro is consistently voted as one of Hamilton-Niagara's Top Employers. We promote a culture that is performance driven, values centric, diverse, and inclusive. We’re always looking for

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