Member Services and Sales Support Manager

6 days ago

Jonquière QC, Canada Desjardins Full time

The work mode arrangement for the position is full-time on site

As a member services and sales support manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of members and clients. You are responsible for the strategic and operational management of a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams. You help build and maintain long-term business relationships with clients and members in your line of business. You draw up and monitor a business plan that addresses priorities, challenges and objectives. You ensure unit performance, and sound and prudent risk management in accordance with standards. You follow up on results. You draw on your ability to make quality decisions and drive results to effectively manage your department’s employees and performance. You manage a team dedicated to members and clients. You oversee employees’ skills development and maintain high-quality service. The ability to build effective teams and develop talent is therefore essential. You serve as coach for your team members and provide and specific recommendations that take the needs of members and clients into account. The work associated with your unit requires extensive knowledge of the organization and your line of business. More specifically, you will be required to:
- Support your immediate supervisor by helping to develop business strategies in line with Desjardins’s strategic priorities and the unit’s challenges.- Ensure the quality of services and business relationships, and manage the member/client experience.- Implement and monitor the action plan to achieve target results.- Put in place management and communication practices that promote talent acquisition and management, team synergy and change management, in keeping with Desjardins’s values. Lead, coach and motivate the team to develop skills, boost engagement and empower employees.- Implement and develop a competitive, profitable service offer for your sector that incorporates partnerships with other components in order to provide an exceptional member/client experience.- Ensure the efficiency and continuous improvement of processes, and boost profitability.- Promote the Desjardins brand and strengthen the organization’s roots in the community.- Uphold Desjardins’s cooperative values.

What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment

What you bring to the table- Bachelor's degree in a related field- A minimum of two years of relevant experience- Please note that other combinations of qualifications and relevant experience may be considered- Knowledge of French is required.

Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Work processes

Trade Union

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Family

Management (FG)

Unposting Date

2024-12-2

  • Member Reception Agent

    2 months ago

    Jonquière, QC, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on...

  • Store Sales Clerk

    3 months ago

    Shannon, QC, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial...

  • Inside Sales Support Specialist

    3 weeks ago

    Montréal, QC, Canada Climate Bonds Initiative Full time

    J**ob Title: Inside Sales Support Specialist** **Salary: CAD65-70,000 plus 15% variable** **Level: 5** **Team: Climate Services** **Reporting to: Sales Administration Manager, Climate Services** **Closing Date: 25th November** **Purpose** Climate Bonds has a set of compelling services that haven’t had as much uptake despite their opportunity....

  • Sales Clerk

    3 months ago

    Shannon, QC, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    WHO WE ARE CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Sales Clerk

    3 months ago

    Shannon, QC, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    WHO WE ARE CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Sales Support

    3 months ago

    Montréal, QC, Canada EMCO PlumbingEMCO Plomberie Full time

    **Company Description** Batimat, the leader in luxury plumbing, is a growing company that offers a very pleasant working atmosphere. We are looking for people who want to join a welcoming, close-knit and dynamic team.** **We promote life/work balance and support our team in their personal and professional development project - Possible evolution** The role...

  • Sales Enablement Manager

    3 months ago

    Montréal, QC, Canada Vault Credit Corporation Full time

    Reporting to the Sr. Director of sales, the role of the Sales Enablement Manager requires a coach at heart who can properly plan, communicate and execute on different coaching playbooks. The role requires support/coaching/onboarding for three different sales positions which are business development representatives, account managers and account executives....

  • Team Member

    2 months ago

    Jonquière, QC, Canada Couche-Tard Full time

    2600 Rue Saint-Hubert, Jonquière, Quebec G7X 8S3 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $16.25 (prime incluse**) Salaire de nuit: $16.25 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais sur presque...

  • Field Sales Manager

    3 months ago

    Montréal, QC, Canada Alta Equipment Group Full time

    Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful: - Long term Disability insurance - Employee...

  • Advisor, Business Development and Sales Support

    6 days ago

    Montréal, QC, Canada Desjardins Full time

    The work arrangement for the predetermined hybrid position, specifically Tuesday, Wednesday and Thursday in person at Complexe Desjardins. As a sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple distribution channels based on...

  • Bilingual Territory Sales Manager

    2 months ago

    Montréal, QC, Canada Canadian Federation of Independent Business Full time

    We are looking for a Bilingual Territory Sales Manager in Montreal, QC! Do you want to work for an organization that believes in people’s potential? If you are independent, self starter, people-oriented and a driven individual looking for your next big challenge, look no further. What will you do? As a CFIB Sales District Manager (Territory Sales Manager),...

  • Sales Performance Manager

    1 month ago

    Montréal, QC, Canada Maya HTT Full time

    Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates in providing software, AI, and engineering services to help clients and partners worldwide boost performance, improve quality, drive down costs, and harness the...

  • IT Support Manager

    5 days ago

    Montréal, QC H1V 3J5, Canada La Vie en Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company with...

  • Regional Sales Support Specialist

    1 month ago

    Montréal, QC, Canada Midtown Athletic Club Full time

    Want to try something _new_? Are you comfortable with technology and with the idea of helping someone achieve their aspirations? Have any of your friends told you you’re really great with people? Midtown is searching for a Regional Sales Support Specialist (RS3) to help partner with our membership advisors to connect with our prospective members and help...

  • Seasonal Sales Support- Ogilvy

    3 months ago

    Montréal, QC, Canada Tiffany & Co. Full time

    Tiffany & Co. **Seasonal Team Members **hold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Members are excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our Client s. Their passion for Tiffany is conveyed in every Client...

  • Sales Assistant

    1 month ago

    Montréal, QC, Canada United Legwear and Apparel Company Full time

    Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens,...

  • Sales Support Rep

    3 months ago

    Montréal, QC, Canada Volcom llc Full time

    **Title: Sales Support Rep - Customer Service** At Liberated Brands, we strive to embody the creative spirit of youth culture. Liberated Brands was built on liberation, innovation and experimentation while remaining dedicated to the breakdown of established traditions. We empower our employees to stay “True To This”, which symbolizes our integrity,...

  • Advisor, Business Development and Sales Support

    2 months ago

    Montréal, QC, Canada Desjardins Full time

    As a sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple distribution channels based on member/client needs and current strategies and practices. You help develop and maintain business relationships with important clients. You drive...

  • Assistant Sales Manager

    3 months ago

    Montréal, QC, Canada Le kiosque sans-fil à Costco Full time

    Brand: The Wireless Kiosk at Costco Location: 1447 - Anjou Business Centre - 7373 rue Bombardier Anjou, Québec - H1J 2V2 **OVERVIEW** Join one of the best retail teams in Canada. Wireless etc. is the exclusive operator of the wireless kiosks at Costco Wholesale warehouses across Canada. Operated by Glentel Inc., a billion-dollar+ organization, Wireless...

  • Sales Associates

    4 weeks ago

    Saint-Jean-sur-Richelieu, QC, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial...