Sales Support Rep

2 months ago

Montréal QC, Canada Volcom llc Full time

**Title: Sales Support Rep - Customer Service**

At Liberated Brands, we strive to embody the creative spirit of youth culture. Liberated Brands was built on liberation, innovation and experimentation while remaining dedicated to the breakdown of established traditions. We empower our employees to stay “True To This”, which symbolizes our integrity, authenticity and individuality and just the pure joy of riding

Liberated Brands wants to share our passion for the action sports industry with you. Our dynamic culture attracts the most creative, passionate individuals. We work hard and play hard in a fun casual work environment located in the beautiful beach city of Costa Mesa. We urge you to come join the ride

From boutique-brand culture to big-box retail, Liberated Brands thinks differently and has global scale servicing over 60+ countries. With over three decades of experience in brand-building, we are enhancing what a full-service license model can look like. We focus on the fundamentals of designing, producing, distributing, and marketing our brands and products, but always leave room for the x-factors to lead the way. Our expertise spans all sales channels, from direct-to-consumer to specialty wholesale and everything in between, both physical and digital. This Liberated approach creates a unique and powerful balance between brand-culture and sustainable growth. Join us and experience the benefits of being truly Liberated.

**WHAT YOU’LL DO**:
We’re growing and are excited to be expanding into our Montreal office, where the HQ office is located.
- Provide sales support for in-house Sales Managers and remote Sales Reps
- Effectively manage office phone line and provide prompt and immediate service for all accounts and reps that need immediate assistance.
- Enter various forms of data; purchase orders, SMU forms, and others as assigned
- Verify orders are accurate and received with enough lead-time to ship on time
- Help execute account special requests in a timely and efficient manner
- Work closely with allocations, shipping, and receiving teams to ensure all product ships on time
- Serve as the critical intermediate between sales and credit and keep them proactively informed of issues
- Ensure that our accounts are fully informed of order status, fill rates, and expected inventory due-in information
- Ensure the timely disposition of all order discrepancies, shortages, mis-shipments, and defective product returns
- Provide support to credit and sales by supplying timely proof of deliveries and return authorizations
- Ensure ticketing aspects are handled and majority of merchandise is properly ticketed at the vendor level
- Maintain weekly booking and shipping reports
- Responsible for all appointment scheduling, set up, break down, and showing the line as needed
- Responsible for all sample coordination between accounts and logging of all sample requests
- Attend appointments with accounts; take notes during appointments and follow-up after when needed
- Other duties as assigned

**WHAT YOU’LL NEED**:

- 2+ years preferred customer service experience working with Core accounts
- Bachelor’s degree preferred and appreciated
- Working knowledge of the wholesale/retail industry.
- Excellent communication/listening skills and have experience in conflict resolution.
- Self-motivated and results oriented
- Strong verbal and written comprehension
- Strong sense of professionalism and ability to maintain confidentiality
- Willingness to put in extra time of own free will
- Able to identify and solve problems in a timely manner.
- Strong attention to detail.
- Full Circle, Elastic (B2B) & EDI skills a plus
- Proficient with Microsoft Office, specially Excel.
- The HQ office is located in Montreal

**LIBERATED PERKS**:

- Collaborative culture with amazing family vibe
- Discounts on Liberated Merch
- Medical, Dental, and Vision Benefits
- 401k
- Surf and Snow Team Building Days
- Summer Half Day Fridays
- Paid Time Off
- Referral Program

**We** **are** **an** **Equal** **Opportunity** **Employer** **and** **all** **qualified** **applicants** **will** **receive** **consideration** **for** **employment** **without** **regard** **to** **race**, **color**, **religion**, **sex**, **national** **origin**, **disability** **status**, **veteran** **status**, **sexual** **orientation**, **gender** **identity** **or** **any** **other** **characteristic** **protected** **by** **law**.**
- _________________________________________

**Titre : Support aux Ventes - Service à la clientèle**

Chez Liberated Brands, nous nous efforçons d'incarner l'esprit créatif de la culture des jeunes. Liberated Brands a été fondée sur la libération, l'innovation et l'expérimentation tout en restant dédié à la déconstruction des traditions établies. Nous encourageons nos employés à rester "True To This", symbole de notre intégrité, authenticité et individualité, et simplement de la joie pure de la glisse

Li

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