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Bilingual Learning Facilitator

5 months ago

Winnipeg, Canada The Manitoba Museum Full time

**1. General**

Reporting to the Learning & Engagement Supervisor, the Learning Facilitator (Museum Galleries) delivers in-person and virtual interpretive programs on themes related to the Museum and assists in other public program events for the general public and organized groups. The incumbent must exercise initiative and independent judgment in working with the Museum's various audiences while maintaining an energetic and lively approach. They must be able to work with mínimal supervision and be available for weekday, weekend and evening work. Fluency in English and French is a requirement of this position.

**2. Key Accountabilities & Typical Duties**

A. Priority 1: Interpretive Ambassador (55%)

To create a positive visitor experience by engaging, providing a proactive interpretive presence and ensuring visitors’ safe, educational and orderly interaction with Museum exhibits and programs.

i. Deliver booked in-person and virtual interpretive programs for the institution's school and general public audience as per the daily schedule

ii. Perform all other ongoing functions related to program operation

iii. Answer inquiries from and provide information to the general public on all Museum programs, exhibits and activities.

iv. Learn pertinent information on departmental programs, permanent galleries and temporary exhibits as required.

B. Priority 2: Program Maintenance (15%)

To assist in ensuring the functional operations of Museum programs and exhibits.

i. Setting up and taking down furniture, equipment, specimens, artifacts and other program materials; operating A/V equipment daily according to programs scheduled

ii. Ensuring sufficient supply inventory for specific programs as assigned.

iii. Other duties as reasonably assigned.

C. Priority 3: Internal Customer Service (10%)

To provide support for volunteers, other front-line staff and upper-level teams to ensure a quality visitor experience.

i. Provide training and support of new staff and/or interns, as well as train, evaluate and support Museum Gallery volunteers.

ii. On weekends, schedule and supervise volunteers to ensure optimum program and exhibit coverage, and report on volunteer attendance and issues that may arise to managers

iii. Supporting and liaising with rental staff for special events

iv. Provide feedback and input to other staff and upper-level teams regarding the Museum’s programs, exhibits and activities

v. Researching program content and liaising with curatorial staff for exhibit or program content as needed.

D. Other duties as reasonably assigned.

**MINIMUM REQUIRED QUALIFICATIONS**:
**1. Skills, Abilities and Knowledge**

i. Demonstrated skills in public speaking and program delivery

ii. Experience with digital technology for filming and streaming virtual programs

iii. Ability to communicate effectively including the talent to present programs and demonstrations efficiently and enthusiastically to a wide range of age and interest groups.

iv. Capability to sense the dramatic nature of a presentation and respond to it appropriately during a performance

v. Strong interpersonal skills including the ability to interact effectively with staff, volunteers and the general public.

vi. Knowledge of the Natural History and/or Human History of Manitoba

vii. Ability to perform basic research.

viii. Ability to work in an organized manner, both independently and in a team environment.

ix. Ability to work under pressure and meet deadlines.

2. Education, Training and Experience

i. Grade XII education, and

ii. At least one-year experience working with and presenting to the public, or

iii. Equivalent combination of education and experience.

iv. Fluency in both official languages (French / English) required.

Both **permanent and term part-time positions **are available beginning as soon as possible. **Fluency in both official languages is required.** The incumbent will report to the Learning & Engagement Supervisor. The pay is $18.18 per hour. **Availability for weekday, weekend and occasional evening shifts is essential. **Applications will be received until the positions are filled.

Please indicate your preference for a permanent or term position, and submit your resume including cover letter and schedule availability to:
Manager of Volunteer & Employee Relations

The Manitoba Museum

190 Rupert Avenue

Winnipeg, Manitoba R3B 0N2

Fax: 942-3679

**Job Types**: Part-time, Permanent
Part-time hours: 21 per week

**Salary**: From $18.18 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

Expected start date: 2023-04-01