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Delivery Manager, Product Development

5 months ago

Montréal QC, Canada Equisoft Full time

**Delivery Manager, Product Development**

**What is Equisoft?** Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world’s leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this era of digital disruption. Our business-driven approach, deep industry knowledge, innovative technology, and expert teams help our partners solve their biggest, most complex problems. With are diverse and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia, Equisoft helps its clients tackle any challenge in this era of digital disruption.

**Why Choose Equisoft?** With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulant environment. If that’s not enough, then check out these other perks below:

- Hiring Location: Canada (Montreal or Quebec City)
- You are welcome to work in our office, hybrid or remote
- Internal job title: Delivery Manager
- Full-time Permanent Role
- Benefits available day 1: medical, dental, retirement plan, telemedicine program, employee assistance program, etc.
- Flexible hours
- Number of hours per week: 40
- Educational Support (Udemy, LOMA Courses and Equisoft University)

**Role**: The Delivery Manager, Product Development reports to the Manager, Product Development and works closely with 10 members of the team which includes developers, QAs, PO, DevOps and infrastructure team. The incumbent will be responsible for overseeing the end-to-end delivery of product development projects, coordinating with various teams and ensuring that the product deliverables meet quality standards and business objectives. Additionally, the incumbent facilitates effective communication between stakeholders, addresses challenges and manages timesheets to ensure precise tracking of team hours.

Equisoft/centralize is a powerful back-office insurance agency management system that offers our clients a way to connect carriers' feeds, paramedical data, clients, policies, and more to a single platform. Our workbench solution helps our customers work smarter, provides unique insights, and makes it possible to automate their business processes.

**Your Day with Equisoft**:

- Manage and oversee the delivery of services to clients, ensuring alignment with contractual obligations and service level agreements (SLAs).
- Serve as the main contact for addressing issues and resolving concerns to ensure high client satisfaction.
- Develop and implement strategies to improve service delivery processes and enhance overall efficiency.
- Collaborate with cross-functional teams, including operations, IT, and support, to ensure seamless service delivery.
- Monitor and report on service performance metrics, providing insights and recommendations for improvements.
- Manage timesheets and monitor team utilization to optimize resource allocation.
- Act as a primary point of contact for stakeholders, providing regular updates and addressing any issues or concerns.
- Work with the Product Management team or other stakeholders to refine product features and requirements.
- Identify risks and issues that may impact project delivery and implement mitigation strategies.

**Requirements**:
**Technical**
- Bachelor’s degree in computer engineering or information Technology or College Diploma
- 5+ years as a Delivery Manager, Project Manager, Release Coordinator or similar role with a strong understanding of service delivery
- Experience managing or implementing B2B software product
- Proficiency in project management software (e.g. JIRA, Azure DevOps) for tracking progress and facilitating collaboration
- Ability to negotiate with stakeholders and team members to achieve favorable outcomes and resolve conflicts
- Flexibility to adapt to changing priorities and project requirements, proactive approach to managing uncertainty
- Fluency in both written and spoken French and English

**Soft skills**
- Strong sense of organization and prioritizing
- Analytical and problem-solving skills
- Ability to communicate, write and synthesize information.
- Ability to multi-task in a rapid-paced environment
- Team spirit, tact, diplomacy, autonomy, rigor, and discipline

**Nice to Haves**:

- PMP Certification
- Experience working with Agile methodology
- Relevant technical knowledge or experience related to the insurance industry

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.