Customer Service Manager

3 months ago

Surrey, Canada CAN ASIA ENTERPRISES LTD. Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
- Education:

- Expérience:
**Education**:

- Secondary (high) school graduation certificate
**Work setting**:

- Urban area
- Rural area
- Willing to relocate
- Computer products store
- Retail/wholesale establishment/distribution centre
**Tasks**:

- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
- Recruit, hire and supervise staff and/or volunteers
**Supervision**:

- Staff in various areas of responsibility
**Transportation/travel information**:

- Willing to travel
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
**Personal suitability**:

- Adaptability
- Analytical
- Collaborative
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Interpersonal awareness
- Judgement
- Organized
- Team player
**Experience**:

- 1 year to less than 2 years
**Financial benefits**:

- As per collective agreement
**Other benefits**:

- Free parking available

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