Client Service Officer

2 months ago

New Glasgow, Canada Ulnooweg Full time

**Application Deadline: October 11th, 2024**

**Location**:
This position is based in Millbrook Nova Scotia and requires in-office attendance.

**Recruitment Statement**
In accordance with the Indigenous Employment Preference Policy of the Canadian Human Rights Commission, preference will be given to qualified Indigenous applicants. Therefore, we encourage you to self-identify.

**Position Summary**

**Responsibilities**
- Deliver professional, client-focused service, ensuring confidentiality and responsiveness to client concerns.
- Conduct initial client discussions, assess business readiness, and recommend next steps.
- Collaborate regularly with other members of the Access to Capital team to track client progress.
- Develop and implement annual marketing strategies, monitor performance, and report on outcomes.
- Participate in business planning processes and promotional activities as needed.

**Qualifications**
- Diploma in Business Administration or an equivalent combination of education and experience.
- Knowledge of business planning, economic development, and Indigenous communities across Atlantic Canada.
- 1-2 years experience in business development, customer service, or a similar sector.
- Strong organizational skills.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Excel with experience in analyzing reports and business outcomes.

**Key Competencies**:

- Accountability
- Communication
- Critical Thinking
- Decision Making
- Leadership
- Organizational and Environmental Awareness
- Planning and Organizing
- Problem Solving
- Results Orientation
- Service Orientation

**Conditions of Employment**:

- Criminal Background Check

**Duration**:

- Full time permanent position

**Benefits**
- Paid sick leave
- Special leave
- Statutory holidays
- Medical and Dental coverage
- 3 weeks paid vacation
- Free parking

**Organizational Perks**
- Mi'kmaw Language Training
- Cultural Education Programs
- Annual Holiday Closure

**About Ulnooweg development Group**

Since 1985, Ulnooweg Development Group has represented Atlantic Canada as a member of the National Aboriginal Capital Corporations Association (NACCA). Our organization is an autonomous, Indigenous-controlled, community-based financial non-profit that encourages Indigenous entrepreneurship and community building in Atlantic Canada. As an Aboriginal Financial Institution (AFI), we offer diversified sources of capital and dedicated business support to Atlantic Indigenous entrepreneurs and communities.

The Development Group is one of three organizations that represent Ulnooweg, an established and innovative Indigenous-led organization dedicated to taking a transformative and complex, community-centered approach.

The three organizations attribute to the benefit of the communities it serves: Ulnooweg Development Group Inc. (AFI), The Ulnooweg Education Centre (an education and research charity) and the Ulnooweg Indigenous Communities Foundation (a charitable foundation). These organization's work towards breaking down systemic barriers our communities and individuals face through truth and reconciliation.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you identify as Indigenous? If so, please state your community connection and self identify. Indigenous applicants are given priority as we are an Indigenous-led registered charity.

Work Location: In person

Application deadline: 2024-10-11

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