Client Service Assistant

6 months ago

New Glasgow, Canada Nova Scotia Health Authority Full time

**Req ID**:175215**
**Company: Nova Scotia Health**
**Location**:Northern** **Zone, **Aberdeen Hospital**
**Department**:CC Continuing Care Coordination ARH**
**Type of Employment**:Temporary** **Hourly FT long-assignment** **(**100%** **FTE) x **1** **position(s)**
**Status: NSGEU** **Admin Professionals** Position**
**Posting Closing Date**:26-Mar-24**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
Reporting to a Continuing Care Manager, the Client Service Assistant (CSA) supports the interprofessional case management team in providing an array of services/programs offered by Nova Scotia Health Continuing Care and the Department of Seniors and Long-Term Care. The CSA provides administrative support for case management functions and works with assigned clients identified as needing additional information and resources to succeed with Continuing Care programs. The CSA meets with clients and families in community, office settings, and via virtual meeting platforms to ensure they have the information and/or documents required to ensure smooth access to continuing care resources.

Duties of the CSA include but are not limited to:

- Meet with assigned clients and their support people to explain program requirements and assist them in completing Continuing Care forms, documents, and agreements.
- Assist marginalized clients with arrangements and organization of documentation, services/supports, and their immediate environment to support the successful delivery of Continuing Care home care services.
- Assist other members of the case management team and other Continuing Care team members by providing them with information on available community resources relevant to their client situations.
- Take action to liaise promptly with relevant team member(s) when clients require escalated case management services of another team member.
- Respond to client-specific inquiries from service providers.
- Share documents and information to/from service providers or clients with members of the case management team.
- Enter data in health record as directed by a Care Coordinator or Case Worker.
- Support the work performed by the interprofessional collaborative case management team

**About You**:
We would love to hear from you if you have the following:

- Completion of a two-year college program in health and human services or related field
- Minimum one (1) year previous, related experience
- Current Emergency First Aid and CPR Certification
- Education and/or experience in dementia care an asset
- Experience working independently in client homes or community settings
- Knowledge of Continuing Care services and programs
- Intermediate computer knowledge and proficient use of Microsoft Office suite, SharePoint, Adobe, desktop faxing
- Excellent communication and customer service skills
- Demonstrated ability to take initiative to resolve issues within the scope of their role using critical thinking skills
- Demonstrated knowledge of social and health supports in the community and within NSH
- Understanding of financial documents and processes such as income taxes, bank statements, payment reconciliations, etc.
- Appreciation for collaborative teamwork and desire to be an effective team member
- Must possess a valid Driver’s License and have access to a reliable vehicle, travel is required
- Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications

**Hours**:

- Full Time, Long Assignment; 70 hours bi-weekly
- Approximate two year assignment
- Hours of work may include days, evenings, weekends, and holidays

**Compensation and Incentives**:
$26.48 - $29.29 hourly

**Once You've Applied**

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to acc

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