Service Coordinator

3 weeks ago


New Glasgow, Nova Scotia, Canada Campbell's Auto Service Full time

This is a fantastic opportunity to join Campbell's Auto Service as a Service Coordinator. As a Service Coordinator, you will be responsible for addressing customer complaints and concerns, answering inquiries, and providing information to customers. You will also be responsible for arranging billing for services, arranging refunds and credits, and explaining the type and cost of services offered. Additionally, you will be responsible for maintaining records and statistics, obtaining and examining all relevant information to assess client feedback, enquiries and complaints, and performing general office duties.

This is a full-time position that requires you to work on site. You must have a strong attention to detail and be able to work in a fast-paced environment. You will be required to work overtime and meet tight deadlines, so you must be able to work under pressure. You must also have excellent oral and written communication skills, as well as the ability to work well in a team.

This position pays an estimated $45,000 - $60,000 per year, depending on experience. Campbell's Auto Service offers a comprehensive benefits package, including health benefits, dental plan, disability benefits, healthcare plan, paramedical services coverage, and vision care benefits.

As a Service Coordinator, you will have the opportunity to work with a variety of customers and use your problem-solving skills to resolve issues. You will also have the opportunity to work with a team of experienced professionals and learn new skills.

e are looking for a reliable and organized individual who is able to multitask and prioritize tasks. You must have excellent time management skills and be able to work independently. If you are a motivated and results-driven individual who is looking for a new challenge, please apply for this exciting opportunity.

Responsibilities:
  • Address customer complaints and concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive and log complaints
  • Receive credit and employment applications
  • Receive payments
  • Sell merchandise
Experience and specialization:
  • Computer and technology knowledge
  • Database software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • SAP (FI/CO / HR / MM / OT SD)
Security and safety:
  • Basic security clearance
  • Bondable
  • Criminal record check
  • Driver's validity licence check
  • Driving record check (abstract)
Transportation/travel information:
  • Valid driver's licence
Work conditions and physical capabilities:
  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Tight deadlines
  • Work under pressure
  • Hand-eye co-ordination
  • Repetitive tasks
  • Standing for extended periods
  • Walking
Personal suitability:
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
Benefits:
  • Health benefits
  • Dental plan
  • Disability benefits
  • Healthcare plan
  • Paramedical services coverage
  • Vision care benefits


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