Information Technology

6 months ago

Victoria, Canada MCES Full time

This is a wonderful team-based working environment, and an opportunity to work with a great team of people who are dedicated to helping and making a difference in people's lives.

**What we offer**:

- Competitive Salary
- Comprehensive Benefits Package, including RRSP match, extended health, prescription drug coverage, dental, paramedical, generous vision care, and more
- 4 weeks’ vacation to start
- 6 Personal days in addition to 6 Sick per year
- Ability to make a difference and lasting impact

**Position Overview**

Provide management and support for the organization's IT infrastructure and operations. This includes overseeing vendor relationships and contracts, ensuring smooth IT operations and service delivery, managing the IT budget effectively, procuring and handling IT resources and logistics, managing IT assets, providing IT support services to users, and successfully implementing IT projects. The overall goal is to optimize IT performance, minimize downtime, and meet the organization's technological needs and objectives. The IT Operations Manager is responsible for overseeing problem resolution and systems administration support for WorkBC Employment Services Centres, team members, and Clients, ensuring all technical support needs are met and business operations function effectively. Providing an innovative approach related to emerging technologies, keeping leadership informed and proposing alternates to keep a refreshed perspective.

**Responsibilities**
- Vendor Management and Contract Administration: The IT Operations Manager is responsible for managing relationships with vendors and ensuring that contracts are properly administered. This involves negotiating contracts, monitoring vendor performance, and resolving any issues that arise.
- IT Operations and Service Delivery: The IT Operations Manager oversees the day-to-day operations of the IT department, ensuring that systems and networks are running smoothly. They are responsible for maintaining high levels of service delivery to meet the needs of the organization that also include overseeing administrative access for various platforms such as WordPress sites, domain management, social media accounts etc.
- IT Budget Management: Managing the IT budget is an essential responsibility of the IT Operations Manager. They collaborate with key stakeholders to develop and monitor the IT budget, ensuring that resources are allocated effectively and efficiently.
- IT Procurement & Logistics: The IT Operations Manager is involved in the procurement of hardware, software, and other IT equipment. They assess technology needs, research vendors, and make informed decisions regarding purchases. They also manage the logistics of acquiring and deploying IT assets.
- IT Asset Management: It is the responsibility of the IT Operations Manager to track and manage IT assets throughout their lifecycle. This includes maintaining an inventory of hardware and software, conducting audits, and ensuring compliance with licensing agreements.
- IT Support: The IT Operations Manager oversees the IT support function, ensuring that end-users receive timely and effective technical assistance. They establish support procedures, manage the help desk, and coordinate with other teams/parties to resolve user issues.
- IT Project Implementation: The IT Operations Manager plays a crucial role in the implementation of IT projects. They collaborate with project managers, define project scope and timelines, allocate resources, and monitor progress to ensure successful project completion.

**Education & Experience**
- Microsoft 365 / Azure Technology Stack
- IT Infrastructure Management Experience
- Incident and Problem Management
- IT Service Management (ITSM)
- Team Leadership and Management
- IT Security and Compliance
- Vendor Management
- IT Project Management
- Disaster Recovery and Business Continuity
- IT Governance and Compliance
- Communication and Stakeholder Management
- Strong understanding of IT Security and FOIPPA
- Post-Secondary Certificate, Diploma or Degree in Computer Information Systems or related IT Program, and/or relevant combination of Education, Professional Experience and Training
- Experience with the WorkBC Contract and Policy Preferred

**Salary**: $90,000.00-$120,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Victoria, BC V8W 3K4

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