Manager of Information Technology and Systems

2 months ago

Victoria, Canada Pacifica Housing Full time

**Position Title**: Manager of Information Technology and Systems

**Posting Number**: #24-76

**Reports to**:Chief Financial Officer

**Union**:BCGEU (Excluded)

**Compensation**: $80k - $100k Commensurate with Experience

**Schedule**: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

**Posting Closing Date**: October 8, 2024 at 4pm

**Organizational Focus**:
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

**Primary Objectives**:
Reporting to the Chief Financial Officer, the Manager of Information Technology and Systems will be responsible for:

- Managing and maintaining Pacifica Housing’s IT infrastructure and systems
- Ensuring Pacifica’s diverse and geographically distributed staff has access to Pacifica’s information technology and systems required to perform their jobs including training and continued support.

**Key Responsibilities**:
**I. Demonstrated ability to serve as a knowledgeable IT resource to the organization, including**:

- Lead and manage the IT team, providing guidance, training, and support;
- Ensure the integrity, security, and availability of IT systems and infrastructure;
- Assess and anticipate technology needs and recommend suitable solutions based on user needs and budget constraints;
- Plan, organize, control, and evaluate IT life-cycle in collaboration with IT contractor;
- acting as primary agency contact for Pacifica employees for general IT issues including network, computer, software, internet, cell phone, office phone, printer and scanners system; Manage relationships with external vendors, ensuring service level agreements are met. (IT support services, office phone system, mobile phones and teleconference services);
- liaising with the contracted IT providers to address issues as they arise or to revise services;
- Evaluate and negotiate contracts with IT service providers and suppliers;
- Manage IT projects, including the implementation of new systems, upgrades, and migration;
- maintaining Pacifica’s IT assets inventory in collaboration with IT contractor;
- Oversee the helpdesk operations to ensure timely and effective support for end-user;
- receiving requests from staff for changes to hardware/software/configuration and delivering approved requests either by their own action or by tasking 3rd party resources;
- Manage Pacifica’s document management system ensuring that all electronic documents are stored, archived, and retrieved efficiently and securely;
- maintaining Pacifica Housing’s website;
- insuring that backs up are completed on a regular basis; and
- managing Kantech/SALTO key fob system.

**2. Completing technical tasks**:

- computer systems Tier 1 problem resolution:

- some computer systems Tier 2 problem resolution:

- problems affecting an individual that require in-person attention or equivalent remote support tools;
- desktop hardware troubleshooting and problem resolution (workstations, laptops, monitors, thin clients, printers);
- desktop hardware installation/moves (workstations, laptops, monitors, thin clients, printers);
- user account and permissions management;
- support for office phone and fax system, liaising with contractor as necessary;
- support for mobile phones, liaising with service providers as necessary.

**3. Assisting other departments in the organization as required. (Finance, HR, Property Services, Support Services, Admin etc.).**

**4. Completing special projects and other IT related duties as assigned.**

**Requirements**:
**Qualifications: (minimum Education and Experience requirements)**:

- Note: An equivalent combination of education and experience may be considered._
**Education**:

- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related program.
- Related certifications such as PMP and CISSP would be considered an asset

**Experience**:

- 5+ years related experience (must include IT/ computer science experience)
- Experience with and knowledge of related software programs preferable (i.e. Microsoft Office particularly Excel, Yardi, WordPress)
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Hands-on experience with computer networks, network administration and network installation

**Knowledge, Skills and Abilities**:

- Excellent communication and interpersonal skills
- Ability to work within tight deadlines
- Excellent attention to detail and accuracy
- Strong problem solving skills
- Demonstrated ability to lead and develop the IT Department
- Excellent working knowledge o

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