Team Lead, Client Services

2 weeks ago

Burnaby, Canada BCCA Employee Benefits Trust Full time

**Position Summary**

**Reports to: Manager, Finance and Administration**

Alignment with our Mission, Vision and Values
- **Mission Statement**

We anticipate our members’ health and wellness needs and provide a robust employee benefits plan that exceeds their expectations and protects them from life’s uncertainties.
- **Vision Statement**

The long-term well-being of our plan members is protected and enhanced through their relationships with the Trust**.**
- **Our Values** - Consistent, Innovative, Needs-focused, Team

**Responsibilities and Expectations**
- Provide leadership and training
- Provide a wide range of administrative services to our clients
- Receive and respond to calls from members and administrators regarding benefits plans and claims
- Listen to client concerns, providing information and solutions
- interpret and explain group coverage, policies, benefits, waiting periods, exclusions such as pre-existing conditions and rates etc.
- Executive employee changes based on policy parameters and client needs
- Establish and maintain close and solid business relationships with existing clients
- Prepare regular reports and handle ad-hoc projects and assignment as required
- Troubleshoot electronic systems interface

**Required Skills & Competencies**
- Consistency - strive for and maintain excellence in client relations through outstanding communication, organizational and problem-solving skills
- Loyalty - positively promote our organization through dedicated partnership with existing and prospective clients
- Innovation - be a champion of positive change and flexibility in the work that you do; continuously look for innovative ways to improve client relations
- Needs - focused
- communicate and collaborate with colleagues and clients; offer mentorship, assistance and support in any way you can to ensure the highest level of service, community spirit and wellness
- Team - demonstrate confidence and integrity in your dedication/ability to be accountable for decisions that have an organizational impact

**Ideal Education & Experience**
- Experience with leading a team
- Strong working knowledge of insurance and/or benefits administration
- A post-secondary degree or diploma in a related area, or equivalent education, training, and experience
- Excellent customer service and verbal/written communication skills when corresponding with internal and external clients
- Ability to manage multiple tasks while ensuring high attention to detail and accuracy of work within a specified period
- Above average time management and organizational skills
- Strong troubleshooting skills and demonstrated resourcefulness when solving issues or problems
- Understanding of administration systems, databases and ability to adapt quickly to different systems in a dynamic environment
- Office administration and solid Microsoft Office (Word, Excel and Outlook) experience

**Working Conditions**

Our team and this positions work predominately in our offices in Burnaby.

**What We Offer**

We are an independent, non-profit organization with a focus on providing our clients with exceptional, unexpected, personalized service. You will find an open, respectful and cheerful work environment coupled with several benefits and perks. We offer a competitive salary, benefits package, patio pass, a matched RRSP - just to name a few. We are a supportive extended team and foster growth in our team members.

**How to Apply**

**Salary**: From $65,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination, prior to their first day of work or the start of their employment.

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Leadership: 2 years (preferred)
- benefits administration: 2 years (required)

Work Location: Hybrid remote in Burnaby, BC

Application deadline: 2023-03-17

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