Manager, Client Services

2 weeks ago

Burnaby, Canada WorkSafeBC Full time

Job requisition number

037647

Job location

Burnaby

Full-time / part-time

Full-time

Posting period

From 01/18/2023 to 01/31/2023

Overview

Do you have leadership experience in disability management, claims adjudication, and return to work practices, with a track record of successful team results? In this **Manager, Client Services** role in Case Management Services, you’ll lead a multi-disciplinary case management team focused on the rehabilitation and return-to-work of persons injured in the course of their employment. You’ll manage the department’s operations at the local level while keeping a view to supporting effective service provincially by participating on the claims leadership team.

This is an opportunity to take your career in case management to the next level - managing in a large, complex claims environment - providing advice, supervision, and direction to case management staff.

Consider joining a dedicated team devoted to providing compassionate, supportive service to injured workers and their families by building strong relationships with employers, workers, and other stakeholders to ensure a successful return to work.

**How you’ll make a difference**:You’ll provide compassionate, supportive service to people injured at work.

**Where you’ll work**

At WorkSafeBC, we offer a **hybrid work model** that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you’ll work primarily from your B.C. home and occasionally in our Burnaby location.

What you'll do

**As a Manager, Client Services you will**:

- Manage daily operations, including leading and participating in the planning, implementation, and administration of all work activities
- Lead and motivate a team in providing excellent customer service
- Assign work to the team to maintain optimum service levels
- Provide leadership, advice, guidance, and direction on policies, business plans, and operational matters
- Manage and administer the annual operating budget
- Hire and orient employees, set performance goals and mentor and coach employees in career development
- Create a supportive work environment with open communication and teamwork

Is this a good fit for you?

**We’re looking for someone who can**:

- Promote a quality service oriented approach in providing services to external and internal clients
- Exhibit excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service
- Communicate with confidence, listen, and approach difficult conversations with assurance
- Clearly articulate ideas, clearly and concisely explain, present and summarize information appropriate to the intended audience
- Take initiative, provide leadership, delegate and monitor work, motivate and mentor others
- Create an environment that encourages and supports the development and success of individuals on your team, enabling them to contribute to the team and reach their maximum potential
- Lead by example and accept responsibility for your actions and actions of those you guide
- Make decisions, resolve issues and determine a course of action
- Take initiative in finding new and innovative ways to deliver outstanding service to our customers

**Your experience and educational background**:

- A post-secondary degree in a related discipline such as business, health care, social sciences, disability management
- A minimum of five years of experience in disability management, claims adjudication, and return to work in a leadership role
- Sound project management skills
- Presentation skills including the ability to create and deliver PowerPoint presentations
- Ability to use Excel to input, analyze, and present data

We’ll consider an equivalent combination of education and experience.

**Important to know**

Before we can finalize any offer of employment, you must:

- Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.
- Confirm you’re legally entitled to work in Canada

WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy (the “Policy”) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

**Who we are**

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 register

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