Team Lead

1 month ago

Burnaby, Canada PHSA Full time

**Team Lead - Technology Services,**

**Talent on Demand,**

**Burnaby, BC**

The Team Lead, Technology Services is responsible for providing oversight on Output Management deliverables (all work involving printers, scanner, label printers, faxes and related infrastructure), and provides leadership and direction to the Output Management team members to meet the defined objectives of the Output Management service.

**What you’ll do**
- Collaborates with the Provincial Manager, Output Management and assists with service delivery modeling, operational reviews, and business process improvement reviews by gathering, analyzing, and summarizing information.
- Leads and provides guidance to the team on day-to-day work activities such as incident and request management and project allocation/prioritization.
- Provides leadership and work direction to staff using effective leadership techniques (e.g., coaching, mentoring, skills and leadership development and performance management). Provides team with interpretation of policies and procedures, training and orientation, adjusting workload and assignments as required.
- Provides recommendations to the Provincial Manager, Output Management on developing and implementing operational internal and external processes.
- Provides input to the Provincial Manager, Output Management on staffing decisions related to recruitment, retention, discipline, termination and performance reviews. Monitors financial resources with respect to operational obligations; takes corrective action as necessary.
- Works in collaboration with DSMT, Technology Services (TS) and other internal portfolios on strategic initiatives and meets to discuss business processes. Identifies problems and works on solutions to issues. Escalates issues where appropriate.
- Responsible for supporting, reviewing/validating financial analysis, validating output and providing Quality Assurance, presenting forecasts to internal stakeholders such as managers and directors. Must be able to develop in-depth knowledge of the financial forecasts for large Technology Services managed contracts.
- Collaborates with the Provincial Manager, Output Management and assists with operational reporting.
- Provides ongoing operational process support and development; within Output Management team, processes that link to other internal teams and processes that are managed by the clients. Ability to provide automated creative solution recommendations along with the ability to communicate process development, changes and measurement to stakeholders.
- Coordinates the activities of staff and resources to ensure they are effectively utilized. Contributes towards continuous growth of the team through coaching and mentorship of staff and identification of new opportunities.
- Ensures problem resolution and customer satisfaction through ongoing communication with all levels of stakeholders within the organization and by developing and maintaining productive working relationships with internal and external stakeholders.

**What you bring**

**Qualifications**:

- A level of education, training and experience equivalent to a Bachelor of Business or related field, plus five (5) years recent related experience preferably in a large, multi-site healthcare environment. Minimum two (2) years recent experience in a leadership role.
- Ability to analyze operational problems and recommend innovative solutions, demonstrating time management skills.
- Ability to work under pressure and multi-task without direct supervision.
- Ability to work in a collaborative team and provide leadership and direction to team members as needed.
- Demonstrated administrative, organizational, work planning and control skills.
- Demonstrated strong professional writing and presentation skills.
- Demonstrated strong professional communications skills at the management and executive level.
- Superior analytical skills including the ability to comprehend complex issues, related data/information, and present information in concise meaningful ways.
- Customer focused with ability to facilitate and encourage co-operation between diverse operational groups and skill sets.
- Ability to supervise staff, provide guidance, coordinate work and resources, and evaluate performance in an unionized environment.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers w

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